Production Support Engineers
4 weeks ago
EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.We are seeking for experienced SRE/Production Support Engineer to join our dynamic team and ensure the seamless operation of our EverAI Suite products. In this role, you will provide 24/7 production support, troubleshoot issues, monitor system performance, and collaborate with development teams to maintain high availability and reliability. This position is ideal for problem-solvers who thrive in fast-paced environments and are passionate about AI technologies.Key Responsibilities- Monitor production environments for EverAI Suite products (EverAI Simulator, EverAI Recruiter, and EverAI Knowledgeminer) using tools like Splunk, Prometheus, Grafana, ELK Stack, or similar monitoring systems. - Respond to incidents, alerts, and user-reported issues in a timely manner, performing root cause analysis and implementing fixes or workarounds. - Collaborate with cross-functional teams (development, QA, and operations) to resolve complex production problems and prevent recurrence. - Maintain and update documentation for support processes, troubleshooting guides, and knowledge bases. - Perform routine maintenance tasks, such as patching, scaling resources, and optimizes performance in cloud-based infrastructures (e.g., AWS, Azure, or GCP). - Participate in on-call rotations to provide after-hours support and ensure SLAs are met. - Analyze logs, metrics, and traces to identify trends, potential bottlenecks, and areas for improvement. - Assist in deployment activities, including CI/CD pipeline support and rollback procedures. - Contribute to continuous improvement initiatives, such as automating support tasks and enhancing monitoring capabilities.Required Qualifications- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience). - 3+ years of experience in production support, DevOps, or site reliability engineering (SRE) roles. - Strong troubleshooting skills with experience in debugging distributed systems, APIs, and microservices architectures. - Proficiency in scripting languages such as Python, Bash, or PowerShell for automation. - Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes). - Familiarity with monitoring and logging tools (e.g., Splunk, Datadog, New Relic). - Knowledge of databases (SQL/NoSQL) and networking concepts. - Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders. - Ability to work in a shift-based or on-call environment.Preferred Qualifications- Experience supporting AI/ML-based products or SaaS platforms. - Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional SRE, or equivalent. - Familiarity with incident management frameworks (e.g., ITIL) and tools like PagerDuty or Jira. - Strong problem-solving mindset with a proactive approach to preventing issues.-If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Production Support Engineer
2 weeks ago
New Delhi, India IntraEdge Full timeJob Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers...
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Production Support Engineer
3 weeks ago
New Delhi, India IntraEdge Full timeJob Title: TST support engineer – Engineer II Location:Bangalore Job Type:Full-Time Experience :4+ Years As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes. Looking for SRE...
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Production Support Engineer
2 weeks ago
New Delhi, India mthree Full timemthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...
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Production Support Engineer
3 weeks ago
New Delhi, India Enterprise Minds, Inc Full timeWe’re Hiring: Tier 1 Production Support EngineerLocation: HyderabadExperience: 1–3 YearsShift: Rotational (24×7 coverage, including night shifts)We’re looking for proactive Tier 1 Production Support Engineers to join our operations team. In this role, you’ll be the first line of defense ensuring the stability and smooth functioning of critical jobs,...
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Automation Engineer
1 week ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
6 days ago
New Delhi, India Tek Support Full timeJob Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Production Support Engineer
3 weeks ago
New Delhi, India Enterprise Minds, Inc Full timeWe’re Hiring: Tier 1 Production Support Engineer Location:Hyderabad Experience:1–3 Years Shift:Rotational (24×7 coverage, including night shifts) We’re looking for proactiveTier 1 Production Support Engineersto join our operations team. In this role, you’ll be thefirst line of defenseensuring the stability and smooth functioning of critical jobs,...
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Product Support Engineer
2 weeks ago
New Delhi, India Hexnode Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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Product Support Engineer
3 weeks ago
New Delhi, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
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Product Support Engineer
3 weeks ago
New Delhi, India Hexnode Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
