Airline Operations Manager
3 weeks ago
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology and solutions to our clients then API may be a great fit for you
Summary/Objective:
As part of API's strategic growth across the Asia Pacific (APAC) region, we are excited to introduce the role of Operations Manager on Duty (MOD). This key position supports our ongoing expansion, including the development of a new operations team in India, in alignment with our long-term business goals.
The Operations Manager will be responsible for driving high quality operational outcomes for our airline customers, whilst exercising strong leadership to implement a range of operational improvements. This position has managerial responsibility for supervisors, operations agents, remote agents, client on-site agents, and other non-exempt team members within the APAC Operations team. This is a dynamic and hands-on role delivering a critical service to customers in a fast-paced environment, while spearheading the formation and growth of a team of 20+ members.
The APAC Operations team provides 24/7 coordination and execution of client crew accommodation requests. In coordination with other departments, the Operations Manager
ensures that the Operations team delivers efficient and timely completion of client requests while maintaining a strong focus on providing professional, courteous and friendly service to our valued customers.
The Operations Manager facilitates problem resolution associated with planning, scheduling, systems and applications, as well as ensuring that the Operations team successfully resolves issues such as delays and changes arising from unforeseen circumstances. The Operations Manager will forge the development of APAC Operations in India, driving the establishment of enhanced planning, data-based decision-making, advanced analysis and process redesign as API builds its new operational framework.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures API’s operational performance meets contracted customer Service Level Agreement (SLA).
- Coaches and mentor Operations Supervisors and Operations team members.
- Analyses issues that have potential impact on ACES dashboard application, and relays information to supporting departments, operations and account management, and other senior company management as appropriate. Reviews and recommends the most efficient hotel accommodation and/or transportation options to optimize use of resources to fulfil customer’s requirements. Reviews and recommends responses for issues which will require follow-up analysis.
- Evaluates business options which can be taken to insure accommodation resolution in an effective and timely manner.
- Relays information and coordinates with necessary departments to initiate and implement required changes, coordinating with and updating senior management as necessary.
- Resolves operational issues affecting unconventional requests and evaluates overall impact of delays for accommodations and/or sold-out locations based on customer Service Level Agreement (SLA).
- Ensures current, accurate information and procedures are utilised. Addresses operations work methods and problems. Ensures the team has up to date information to carry out the responsibilities of their positions.
- Provides guidance to Operations team members during regular and irregular operations (IROPs). Serves as lead subject matter expert advising Operations staff on a variety of operational issues.
- Focal point for contingency planning during operational disruptions.
- Supports organisational policies and senior leadership through productive analysis and constructive suggestions. Provides operational input for daily senior management briefings as required. Examines and recommends changes to improve the quality and efficiency of the daily operational plan and execution of the daily schedule plan.
- Provides Operations team members with comprehensive qualitative quarterly audit feedback to include attendance updates, voice audit summaries, analysis of productivity levels against goals and summary communication of departmental and/or business news.
- Supports the management of daily transaction time, call answer rate and response time objectives.
- Works closely with all supervisors and other operations management team to ensure open communication, consistency and workflow.
- Accepts supervisory calls and chats, including customer escalations and take appropriate action to resolve issues.
Competencies
- Excellent strategic client relationship building skills with an ability to positively represent API to customers and suppliers
- Strong problem solving and analytical skills
- Results driven with an ability to deliver
- Negotiation skills
- Strong ownership and ability to multi-task and work well under strict deadlines, and fast-paced environment
- Skilled at reviewing, designing and ensuring adherence to processes
- Attention to detail and the ability to produce high quality work is a must
- Exceptional verbal and written communication skills in English and Hindi
- Knowledge of airline operations and business models
- Strong analytical skills and competency with Microsoft Office products, particularly Excel
- Proven leadership experience, including the ability to lead and motivate a team
Position Type and Expected Hours of Work
This is a full-time position, Monday - Friday core API business hours with flexibility to work evenings and weekends based on business/operational needs.
Required Education and Experience
- Minimum Bachelor’s Degree or equivalent
- 5 years of operational leadership managing teams, or similar transferrable experience
- Experience in the hotel/airline/travel industry preferred
- Customer service and client relationship background a strong plus
-
Airline operations manager
2 weeks ago
Delhi, India Accommodations Plus International Full timeWho We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Airline Operations Manager
3 weeks ago
Delhi, India Accommodations Plus International Full timeWho We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Airline Operations Manager
3 weeks ago
Delhi, India Accommodations Plus International Full timeWho We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Airline Operations Manager
3 weeks ago
Delhi, India Accommodations Plus International Full timeWho We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Airline Operations Manager
2 days ago
Delhi, Delhi, India Karnavati Aviation Private Limited Full timeJob DescriptionWe are seeking a highly experienced and skilled Airline Operations Manager to join our team at Karnavati Aviation Private Limited. As a key member of our operations team, you will be responsible for the safe and efficient operation of our aircraft.Responsibilities:To exercise functions over flight operations when in command of the aircraft,...
-
Airline Operations Specialist
2 days ago
Delhi, Delhi, India IGT Solutions Full timeAt IGT Solutions, we're seeking a talented Airline Operations Specialist to join our team. In this role, you will support various administrative and operational functions within the airline process.About the RoleThis is an exciting opportunity for individuals with excellent communication skills and experience in customer service. As a Process Associate, you...
-
Airline Operations Manager Transformation Lead
3 weeks ago
Delhi, Delhi, India Accommodations Plus International Full timeAbout UsAt Accommodations Plus International, we're changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.The RoleWe're seeking a seasoned operational leader to drive high-quality outcomes for our airline customers....
-
Airline Operations Coordinator
2 weeks ago
Delhi, Delhi, India RC Project Consultancy (RCPC) Full timeRole OverviewWe are seeking an Airline Operations Coordinator to join our team at RC Project Consultancy (RCPC) in Delhi, India. This role is perfect for individuals who enjoy working with customers and have a keen eye for detail.Key ResponsibilitiesCustomer Service: Assist travelers in booking flights, providing information on available airlines, flight...
-
Airline Operations Manager
3 weeks ago
New Delhi, India Accommodations Plus International Full timeWho We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Manager/Sr Manager
2 days ago
Delhi, India IGT Solutions Full timePosition: Manager/Senior Manager – Airline Ops Location: GurgaonEmployment type: PermanentJob type: Full timeProfile Summary:IGT Solutions is looking for a Manager/Senior Manager - Airline Operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical...
-
Airline Operations Support Associate
2 days ago
Delhi, Delhi, India IGT Solutions Full timeJob SummaryThe Process Associate for Airline Operations will support various administrative and operational functions within the airline process.Main ResponsibilitiesProcess ticket bookings, cancellations, and changes.Ensure accurate entry of passenger information and fare details.Address passenger inquiries and resolve issues related to bookings, flight...
-
Airline Operations Director
2 weeks ago
Delhi, Delhi, India Accommodations Plus International Full timeAbout Accommodations Plus InternationalWe are a global leader in crew accommodation solutions, revolutionizing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.We are seeking dynamic, creative, and tech-savvy...
-
[High Salary] Manager/Sr Manager
1 day ago
Delhi, India IGT Solutions Full timePosition: Manager/Senior Manager – Airline OpsLocation: GurgaonEmployment type: PermanentJob type: Full timeProfile Summary:IGT Solutions is looking for a Manager/Senior Manager - Airline Operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical...
-
Principal Airline Sales
6 months ago
New Delhi, India Sabre Full timeJob Family: Sales Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that...
-
delhi, India Accommodations Plus International Full timeWho We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Delhi, India IGT Solutions Full timeProcess Associate for Leading Airline Operations (walk-in)Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...
-
Airline Process Specialist
2 days ago
Delhi, Delhi, India IGT Solutions Full timeWe are seeking a highly skilled and detail-oriented individual to fill the role of Airline Process Specialist at IGT Solutions.Job SummaryThe Airline Process Specialist will be responsible for ensuring efficient handling of passenger services, ticketing, reservations, cancellations, and flight operations while maintaining high standards of customer...
-
Airline Process Associate
1 day ago
Delhi, India IGT Solutions Full timeSeeking Airline Process AssociateSpread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services, ticketing, reservations,...
-
delhi, India Accommodations Plus International Full timeWho We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are...
-
Delhi, Delhi, India IGT Solutions Full timeAbout the RoleAt IGT Solutions, we are seeking a skilled Process Associate to support our Airline Operations team. This role involves ensuring efficient handling of passenger services, ticketing, reservations, and flight operations while maintaining high standards of customer service.Key Responsibilities:Process ticket bookings, cancellations, and changes...
