Flexible Solutions Engineer

1 day ago

India AptEdge Full time

About Us AptEdge delivers Agentic Technical Support for B2B Enterprises. Our AI-powered Answer Engine, unlike traditional search engines, utilizes natural language processing to provide contextually relevant and accurate answers to customer inquiries. This empowers support teams to resolve complex software issues with lightning-fast accuracy, reducing escalations and improving customer satisfaction and retention. Our team comprises technology leaders with decades of experience solving pressing enterprise problems at companies like AppDynamics, Salesforce, Okta, and Splunk. The Junior Solutions Engineer collaborates with sales and customer success teams internally by handling the technical preparation, documentation, and configuration work needed to deliver successful solutions to customers. This is a non-customer-facing role where you will work closely with senior engineers, product teams, and internal stakeholders to ensure solution designs, technical assets, and internal tools are accurate, scalable, and ready for handoff to customer-facing teams. Run initial technical validations, tests, and QA checks on solution templates or integrations before deployment. Work with senior engineers to build standardized configuration packages, scripts, or automation tools for internal use. Support product and engineering teams by logging technical feedback, bugs, or feature requests surfaced from field teams. Maintain internal repositories of solution assets, templates, and best practices. Contribute to internal enablement by documenting solution architectures, troubleshooting workflows, and configuration steps. Support reporting or analytics related to solution deployments and internal tool usage. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Entry-level 2-4 years experience in a technical role: QA, technical support, DevOps, or similar. Basic scripting experience (e.g., Python, Bash, or JavaScript). Knowledge of databases (SQL basics) and cloud platforms (GCP, Salesforce, Zendesk) is a plus. Comfortable working with configuration files, JSON, or YAML. Capable of working independently on defined tasks with minimal supervision

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