Vice President, Global Product Support
3 weeks ago
Manage operations & global Product and Technical Support. Accountable for delivering great support experience to global customers of all verticals and of all business sizes. Ensure resolution of issues within agreed SLAs. Review all change requests, escalations, service requests and customer satisfaction. Continue Innovating the technology infrastructure for support – including ticketing, status reporting, customer community and issue deflection Collaborate with others in Customer Success, Engineering, Finance, and other internal groups to deliver services and solutions which Delight our Customers. Be the Voice of the customer -- Identify and drive changes in Product and company Processes to increase efficiency while improving Customer Experience Forecast the demand, Recruit, hire, develop, and retain a high quality team Focus maniacally on the Zenoti customer and employee experience Skills needed to be successful in the role 10+ years of experience in Customer Support, strong engineering background and expertise in Support Engineering Forward thinking in AI. Expertise in managing support for a CRM/ERP/B2B Saas Product 15+ years of experience in Customer facing roles Good to have a long stint in SaaS companies supporting complex products with high volume of cases Exposure in Global regions Negotiation Vendor Management Led a team of more than 100 people. Qualifications Required A degree in engineering or equivalent
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Vice president of sales
3 weeks ago
Hyderabad, India Discoveries Quintessential Full timePosition: Vice President of Sales Location: Mumbai Working Days: 5 Days a Week Working Hours: Standard Business Hours Compensation: Up to ₹40 LPA Are you a dynamic leader ready to take the next big step in your sales career? Join a thriving Edu-Fintech company that is reshaping the financial landscape for the education sector! We are seeking a Vice...
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Vice President of Sales
1 month ago
Hyderabad, India Discoveries Quintessential Full timePosition: Vice President of Sales Location: Mumbai Working Days: 5 Days a Week Working Hours: Standard Business Hours Compensation: Up to ₹40 LPA Are you a dynamic leader ready to take the next big step in your sales career? Join a thriving Edu-Fintech company that is reshaping the financial landscape for the education sector! We are seeking a Vice...
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Risk Vice President Analytics Hyderabad
6 days ago
Hyderabad, Telangana, India Goldman Sachs Full timeRisk Vice President Analytics Job DescriptionThe Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base.We are seeking a Risk Vice President Analytics to identify, monitor, evaluate, and manage the firm's...
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Corporate Vice President
3 weeks ago
hyderabad, India The Citco Group Limited Full timeVice President – Company SecretarialHyderabad About CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.For more information about...
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Vice President of Sales
1 month ago
Hyderabad, India Discoveries Quintessential Full timePosition: Vice President of SalesLocation: MumbaiWorking Days: 5 Days a WeekWorking Hours: Standard Business HoursCompensation: Up to ₹40 LPAAre you a dynamic leader ready to take the next big step in your sales career? Join a thriving Edu-Fintech company that is reshaping the financial landscape for the education sector!We are seeking a Vice President of...
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Strategic Technology Vice President
6 days ago
Hyderabad, Telangana, India Genpact Full timeGenpact Vice President, Technology Strategy & Innovation LeadWe are seeking a highly seasoned individual to join our company as the Vice President of Technology Strategy and Innovation. This role will be responsible for leading our technology strategy and driving innovation within the organization.Key ResponsibilitiesConduct comprehensive research into...
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Corporate Vice President
1 month ago
Hyderabad, India The Citco Group Limited Full timeVice President – Company SecretarialHyderabadAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.For more information about...
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Corporate vice president
3 weeks ago
Hyderabad, India The Citco Group Limited Full timeVice President – Company Secretarial Hyderabad About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more...
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Hyderabad, Telangana, India HSBC Full timeRegulatory Reporting Assistant Vice PresidentHSBC is seeking an experienced professional to join our team in the role of Regulatory Reporting Assistant Vice President. As a key member of our team, you will be responsible for preparing and reviewing regulatory reporting artifacts, managing regulatory change, and supporting delivery of regulatory...
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Global Wellbeing Leader
1 week ago
Hyderabad, Telangana, India Genpact Full timeAbout the RoleGenpact is a global professional services and solutions firm delivering outcomes that shape the future. We are seeking a highly skilled Assistant Vice President, Wellbeing Leader to manage the overall well-being of our employee base.Key ResponsibilitiesRepresent Genpact to external teams and lead governance and engagement with them.Undertake...
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Vice president, global product support
3 weeks ago
Hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support. Accountable for delivering great support experience to global customers of all verticals and of all business sizes. Ensure resolution of issues within agreed SLAs. Review all change requests, escalations, service requests and customer satisfaction. Continue Innovating the technology...
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Vice President, Global Product Support
3 weeks ago
hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for...
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Vice President, Global Product Support
1 week ago
Hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for...
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Vice President, Global Product Support
6 days ago
hyderabad, India Zenoti Full time- Manage operations & global Product and Technical Support.- Accountable for delivering great support experience to global customers of all verticals and of all business sizes.- Ensure resolution of issues within agreed SLAs.- Review all change requests, escalations, service requests and customer satisfaction.- Continue Innovating the technology...
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Senior Vice President, Risk Platform Expert
2 weeks ago
Hyderabad, Telangana, India DBS Bank Full timeJob OverviewDBS Bank is seeking a highly skilled Senior Vice President, Risk Platform Expert to lead the development and implementation of our risk management platform. This is a critical role that requires a strong understanding of technology management, software engineering, and risk analysis.Key ResponsibilitiesDevelop and drive the technology roadmap for...
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Corporate Vice President
4 weeks ago
Hyderabad, Telangana, India The Citco Group Limited Full timeAbout the RoleWe are seeking a highly experienced Corporate Vice President to join our Company Secretarial team in Hyderabad. As a key member of our team, you will be responsible for delivering award-winning services for complex fund structures that our clients can depend upon.Key ResponsibilitiesWork with the Sr. Vice President to achieve the long-term...
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Vice President, Global Product Support
1 month ago
hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support. Accountable for delivering great support experience to global customers of all verticals and of all business sizes. Ensure resolution of issues within agreed SLAs. Review all change requests, escalations, service requests and customer satisfaction. Continue Innovating the technology infrastructure for...
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Vice President, Global Product Support
1 month ago
hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for...
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Vice President, Global Product Support
1 month ago
Hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for...
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Vice President, Global Product Support
1 month ago
Hyderabad, India Zenoti Full timeManage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for...