Operations manager
5 days ago
Ai Sensy is a leading Whats App-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of Whats App Business API for marketing, sales, and customer engagement.
As we continue to grow, we're looking for an Operations Manager – Customer Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers.
Role Overview
As the Operations Manager – Customer Onboarding , you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process. You will work closely with cross-functional teams to ensure new clients are onboarded efficiently, educated on the platform, and set up for long-term success with Ai Sensy.
This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset.
Key Responsibilities
Customer Onboarding & Implementation
Oversee and optimize the end-to-end onboarding process to ensure customers experience a smooth transition to Ai Sensy.
Develop structured onboarding playbooks and best practices to ensure consistent execution.
Collaborate with the Sales, Product, and Customer Success teams to ensure all onboarding steps align with customer expectations.
Ensure all onboarding activities are completed within the agreed timelines and SLAs.
Operational Excellence & Process Improvement
Continuously analyze and identify inefficiencies in the onboarding workflow, implementing improvements to enhance speed and quality.
Develop SOPs, templates, and automation workflows to scale onboarding operations efficiently.
Leverage CRM & onboarding tools (Hub Spot, Salesforce, or similar) to track and manage the customer journey effectively.
Customer Training & Enablement
Coordinate and conduct training sessions, webinars, and demos to educate customers on Ai Sensy's platform and features.
Create and maintain a knowledge base, FAQs, and tutorial guides to enhance customer self-sufficiency.
Data-Driven Decision Making
Track and analyze key onboarding metrics such as time-to-activation, churn during onboarding, and customer engagement levels.
Generate reports and insights to improve onboarding effectiveness and enhance the customer experience.
Stakeholder Collaboration & Team Management
Work closely with Sales, Product, and Customer Success teams to align onboarding strategies with business goals.
Lead, mentor, and manage a team of onboarding specialists to ensure high-quality service and operational efficiency.
Identify and implement tools and technologies to automate and streamline onboarding processes.
Key Qualifications
Experience:
4+ years of experience in customer onboarding, operations, or implementation roles (preferably in a Saa S, B2 B, or technology-driven company).
Proven track record of scaling customer onboarding operations and implementing process improvements.
Technical & Analytical Skills:
Experience with CRM, onboarding, and automation tools (e.g., Hub Spot, Salesforce, Zendesk, Gainsight).
Strong data-driven mindset with expertise in analyzing customer journey metrics and improving operational workflows.
Understanding of API-based Saa S products or Whats App Business API is a plus.
Soft Skills:
Exceptional communication & presentation skills to effectively educate and engage with customers.
Ability to multitask and manage multiple onboarding projects while maintaining a high level of attention to detail.
Strong problem-solving skills with a customer-first approach to issue resolution.
Why Join Ai Sensy?
Be a part of a fast-growing startup that's transforming how businesses communicate via Whats App.
Own and optimize a critical business function with high impact on customer success.
Work closely with leadership and drive strategic onboarding initiatives.
Dynamic & collaborative work environment with opportunities for professional growth.
If you are passionate about delivering world-class onboarding experiences and thrive in a high-growth Saa S environment, we'd love to hear from you
Apply now
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