IT Operations Manager

3 weeks ago

Gurgaon, Haryana, India The Job Portal Full time

Work Location : Gurugram.

Responsibilities :

Incident & Problem Management :

- Ensure timely resolution of IT incidents, and lead root cause analysis efforts to prevent reoccurrence.

- Develop and enforce IT policies and procedures to reduce system downtime and minimize risk.

IT Change Management :

- Ensure teams are following ITSM based change management policy, processes and tools.

- Conduct weekly reviews of the changes submitted in different environments and publish approved changes.

System Monitoring & Optimization :

- Continuously monitor system performance and reliability, ensuring optimal uptime, troubleshooting issues, and implementing improvements.

Team Leadership :

- Lead and mentor a team of IT service desk and shared service resources to ensure first line of support and data entry support.

- Foster a collaborative environment that promotes growth and skill development.

- Assign tasks, set priorities, and ensure efficient workflows.

Service Delivery :

- Oversee IT service delivery to internal stakeholders, ensuring effective communication, service quality, and customer satisfaction.

IT Operations :

- Manage other aspects of IT Operations including but not limited to IT audit support, system and data backup support, managing weekly/monthly/quarterly IT meetings.

Project Management :

- Lead or collaborate on IT Operations projects, including system upgrades, migrations, and integrations.

- Ensure projects are delivered on time, within scope, and on budget.

Vendor Management :

- Manage relationships with IT Operations vendors and service providers, negotiate contracts, and monitor the performance and reliability of third-party services.

Qualification :

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

- 10+ years of experience working in IT operations, managing high performing teams, including setting standards for development, training, and operational leadership.

- Extensive experience in IT Service Delivery, including Service Desk, NOC, End User technology and level 2 support.

- Proven experience with incident management, troubleshooting, and optimizing IT systems.

- Experience managing a team, including setting goals, providing feedback, and fostering professional development.

- Solid understanding of IT service management frameworks (e.g, ITIL) and best practices.

- Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate technical concepts to non-technical stakeholders.

- Strong problem-solving skills and the ability to think strategically while managing day-to-day operations.

- Familiarity with budgeting and resource management within an IT department.

- In-depth understanding of IT industry trends and the ability to apply understanding to identify solutions.

- Excellent understanding and technical knowledge of current client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, common desktop productivity software solutions.

- Good understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.

- Demonstrated ability to apply IT in solving business problems.

- Ability to present ideas in business-friendly and user-friendly language.

- Highly self-motivated, self-directed, and attentive to detail.

- Excellent leadership and decision-making skills.

- Certifications such as ITIL, PMP, or equivalent IT management certifications.

- Familiarity with project management tools and methodologies.

(ref:hirist.tech)

  • Mazars - Analyst - Rewards Segment

    3 weeks ago

    Gurgaon, Haryana, India Manager Full time

    Reward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...

  • Mazars - Analyst - Rewards Segment

    3 weeks ago

    Gurgaon, Haryana, India Manager Full time

    Reward Analyst About Forvis Mazars:Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.Forvis Mazars cares about...

  • Digital Operations Specialist

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations And Platforms Full time

    Job DescriptionThe role of a Digital Operations Specialist at Wipro Digital Operations And Platforms is to provide high-level administrative support to senior leadership, focusing on scheduling and coordination of meetings, travel arrangements, and other tasks. The ideal candidate will have excellent organizational skills, strong attention to detail, and the...

  • Travel Operations Manager

    5 days ago

    Gurgaon, Haryana, India EXL IT service management Full time

    Job DescriptionWe are seeking a highly experienced Travel Operations Manager to join our team at EXL IT Service Management. The successful candidate will be responsible for managing travel-related customer queries and ensuring seamless execution of travel bookings.Key ResponsibilitiesManage travel-related customer queries received via emails or phones.Book...

  • Strategic Operations Manager

    6 days ago

    Gurgaon, Haryana, India EXL IT service management Full time

    **About EXL IT Service Management**We are a leading provider of digital transformation services, and we're looking for a skilled professional to join our team.As a Strategic Operations Manager, you will play a critical role in delivering projects that drive business value for our clients. Your primary responsibility will be to lead cross-functional teams and...

  • Process Excellence Manager

    2 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking an experienced Process Excellence Manager to join our team at Wipro Digital Operations and Platforms.Responsibilities:Analyze business processes, identify areas for improvement, and develop strategies to optimize them.Foster a culture of continuous improvement by facilitating brainstorming sessions, leading improvement projects,...

  • MIM Operation Engineer

    3 weeks ago

    Gurgaon, Haryana, India LOGIC PLANET IT SERCICES Full time

    Microsoft Identity Manager (MIM) Operations Engineer. Job Title: Microsoft Identity Manager (MIM) Operations Engineer. Location: PAN India. Experience : Minimum 6 years. Educational Qualification : 15 years of full-time education. Job Description :- We are seeking an experienced Operations Engineer to support and manage the delivery of production systems and...

  • Service Improvement Manager

    1 day ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Overview: We are seeking a highly skilled Service Improvement Manager to join our team in Gurgaon. As a key member of our operations team, you will be responsible for driving process improvements and delivering exceptional service to our clients.

  • Business Operations Coordinator

    2 days ago

    Gurgaon, Haryana, India EXL IT service management Full time

    **Business Operations Coordinator Job Summary:**We are seeking a highly organized and detail-oriented individual to join our EXL IT Service Management team as a Business Operations Coordinator. The successful candidate will be responsible for supporting operational efficiency, talent acquisition, and compliance activities.Responsibilities:Support...

  • Operations Manager, Operations Manager

    3 weeks ago

    Gurgaon, Haryana, India ASSPL - Delhi - C76 Full time

    Job Title: Operations Manager Job Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant...

  • Assistant Operations Manager

    2 days ago

    Gurgaon, Haryana, India EXL IT service management Full time

    **Job Description**As a Lead Assistant Manager, you will be responsible for managing project task management, defining project deliverables, controls, and ensuring adherence to these. You will supervise and assist the team on project execution and delivery, monitor project progress, and ensure adherence to client expectations.You will communicate effectively...

  • Treasury Operations Specialist

    4 days ago

    Gurgaon, Haryana, India EXL IT service management Full time

    About the RoleAs a Business Analyst at EXL IT Service Management, you will play a critical role in analyzing, documenting, and improving business processes within the treasury operations, banking, and financial services.Main Responsibilities:- Business Process Analysis: Identify inefficiencies in current treasury processes and propose solutions to improve...

  • Operations Manager

    4 weeks ago

    Gurgaon, Haryana, India Alcor Getaways Full time

    We are looking for a professional Operations Manager to coordinate and oversee our organization's operations.?ResponsibilitiesEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organization's...

  • IT Service Operations Coordinator

    5 days ago

    Gurgaon, Haryana, India Zone IT Solutions Full time

    Job Description:We are seeking a skilled Customer Centre Representative to join our team. As a key member of our operations, you will be responsible for managing customer accounts, providing timely resolutions, and ensuring seamless service activation.About the Role:Manage customer accounts for end-to-end service activationInform customers about process...

  • Operations Manager

    2 days ago

    Gurgaon, Haryana, India ATSPL Full time

    Company OverviewAt ATSPL, we strive to be the most customer-centric company in our industry. To achieve this goal, we need exceptionally talented and driven individuals who share our passion for delivering exceptional results. We are seeking an Operations Manager for our transportation team, responsible for shift operations at our distribution centers and...

  • Operations Manager

    3 days ago

    Gurgaon, Haryana, India VML Full time

    Job DescriptionWho We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative...

  • Operations Manager

    5 days ago

    Gurgaon, Haryana, India AiSensy Full time

    About UsAiSensy is a pioneering WhatsApp-based Marketing & Engagement platform, empowering businesses to scale their customer communication and drive significant revenue growth. We partner with top brands, helping them harness the power of WhatsApp Business API for marketing, sales, and customer engagement.As we continue to grow, we are seeking an Operations...

  • Operations Manager

    6 days ago

    Gurgaon, Haryana, India GENPACT Full time

    Job SummaryWe are seeking a highly skilled Sr. Manager - Payroll Operations to join our team. As a key member of our payroll operations department, you will be responsible for leading a team of payroll analysts and ensuring timely and accurate payroll processing.Key ResponsibilitiesLead a team of payroll analysts to ensure efficient and accurate payroll...

  • Operations Manager

    3 weeks ago

    Gurgaon, Haryana, India AiSensy Full time

    About AiSensyAiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement.As we continue to grow, we're looking for an Operations...

  • Operations manager

    5 days ago

    Gurgaon, Haryana, India AiSensy Full time

    About Ai SensyAi Sensy is a leading Whats App-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of Whats App Business API for marketing, sales, and customer engagement.As we continue to grow, we're looking for an ...