Senior Salesforce Business Analyst
2 days ago
Role Summary As a Business Analyst on our Service Cloud Support Team, you'll be the first point of contact for all Service Cloud support requests. You'll play a critical role in ensuring our support queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all incoming requests, understanding the root cause of the issue or the business problem the requester is trying to solve, and working with our technical partners to design and prioritize effective solutions. This is a highly collaborative role that requires strong communication skills and a strategic mindset. Key Responsibilities Triage and Prioritize: Review, analyze, and prioritize all incoming Service Cloud support requests, ensuring that critical issues are addressed promptly. Business Analysis: Engage with our US-based Operations team to deeply understand their needs, pain points, and the business problems they are trying to solve. You'll translate these high-level requests into clear, actionable requirements for our technical team. Solution Design: Partner with technical Salesforce experts to brainstorm and outline potential solutions that align with business goals and technical best practices. Communication: Act as the primary liaison between business stakeholders and the technical team. You'll provide regular updates to stakeholders on the status of their requests and clearly communicate technical solutions in an easy-to-understand manner. Documentation: Maintain comprehensive documentation of all support requests, requirements, and solution designs. Required Skills and Qualifications Experience: 6+ experience in a business analysis or similar role, preferably in a technical or SaaS environment. 3+ years working specifically with the Service Cloud platform. Platform Knowledge: Strong understanding of Salesforce, specifically the Service Cloud platform. Communication: Exceptional verbal and written communication skills in English are a must. You will be communicating daily with our US-based Operations team. Problem-Solving: Excellent analytical and problem-solving skills with the ability to identify the root cause of issues and propose logical solutions. Collaboration: A natural collaborator who is comfortable working with both technical and non-technical teams. Organizational Skills: Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment.
-
Analyst, Global Business Growth
2 days ago
Hyderabad, Telangana, India Salesforce Full time ₹ 5,00,000 - ₹ 12,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
-
Analyst, Global Business Growth
2 hours ago
Hyderabad, Telangana, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
-
Hyderabad, India Accellor Full timeSr. Salesforce Business AnalystDescription : Our team is seeking a dynamic Senior Salesforce Business Analyst who will work closely with Marketing, Sales, Finance and other stakeholders to define the system roadmap and implement solutions that align with business objectives and foster scalability.The ideal candidate must have a strong understanding of...
-
Hyderabad, Telangana, India ACCELLOR SOFTWARE PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSr. Salesforce Business Analyst Description : Our team is seeking a dynamic Senior Salesforce Business Analyst who will work closely with Marketing, Sales, Finance and other stakeholders to define the system roadmap and implement solutions that align with business objectives and foster scalability. The ideal candidate must have a strong...
-
Lead Insights Analyst
4 days ago
Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...
-
Salesforce Business Analyst
3 days ago
Hyderabad, India Kiash Solutions LLp Full timeAbout the Role :We are seeking an experienced Salesforce Business Analyst with deep expertise in Salesforce platforms including Sales Cloud, Service Cloud, and Experience Cloud. The role requires strong analytical, functional, and communication skills to bridge business needs and technology solutions. The candidate should have proven experience working in...
-
Senior Data Analyst/Data Scientist
24 hours ago
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Data Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
-
Salesforce Business Analyst
4 weeks ago
Hyderabad, India Suzva Software Technologies Full timeAbout the Role:A global leader in cloud-based enterprise solutions is seeking a Salesforce Business Analyst to drive enhancements across its Salesforce ecosystem. This role involves close collaboration with business stakeholders, product owners, and technical teams to identify pain points, define scalable solutions, and support successful implementation. The...
-
Senior Manager Technical Consulting
1 week ago
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...
-
Salesforce Business Analyst
4 weeks ago
Hyderabad, India Valuelabs Full timeWe are seeking a Technical Business Analyst with Salesforce experience to join our team. The ideal candidate will have a strong understanding of business processes and requirements, as well as the ability to translate these into Salesforce solutions. Roles and Responsibilities : Work closely with stakeholders to understand their business needs and...
