L1 Support

2 weeks ago

Bangalore, India TECEZE Full time

Job Role: L1 Support

Location: Bangalore

Experience : 2+ years

Work mode: Onsite / Full Time

Key Accountabilities - On-Site IT Services and Support

Perform On-Site IT Services and Support:

• Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations.

• Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary.

• Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services.

• Follow up on IT security incidents and ensure timely resolution.

• Ensure IT services are delivered in accordance with Novo Nordisk quality requirements.

• Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS).

• Ensure high levels of user satisfaction.

• Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.

Responsible for IT Infrastructure:

• Safeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs.

• Partner with the Local Support team to resolve local critical infrastructure incidents.

• Collaborate with Lines of Business (LoB) on GITO-related matters.

• Serve as the local GITO representative for the affiliate user community.

• Promote and ensure the use of Service Desk, self-services, and shift-left practices.

• Support distribution and translation of local/global IT communications as per guidelines.

• Actively provide IT support during site events and local sales cycle meetings.

Onboarding and End-User Training:

• Ensure IT equipment/materials are delivered to new joiners on Day 1 (or as otherwise agreed).

• Conduct onboarding and user training on relevant IT tools.

• Provide IT security awareness training in line with GITO standards.

• Support users with corporate services such as O365, Teams, etc.

Manage IT Equipment Resources:

• Provide all local employees with standard IT equipment in line with Global IT guidelines.

• Fulfil hardware requirements according to business needs and global standards.

• Maintain and update hardware/software assets and inventories in relevant tools.

• Collaborate with the Hardware Asset Manager to ensure adequate inventory levels.

Assist and Collaborate in IT Project Implementation:

• Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems.

• Actively contribute as part of the Agile Journey.

  • L1 Support Engineer

    3 weeks ago

    Bangalore (South), India Ample Full time

    If you are passionate about providing exceptional technical support, solving problems, and growing your career in IT support, this is your chance Role:L1 Support Engineer Experience:1-4 Years Skills:Google workspace ,Jira & Octa

  • L1 support

    1 week ago

    Bangalore, India TECEZE Full time

    Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned...

  • L1 support

    2 days ago

    Bangalore, India TECEZE Full time

    Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute...

  • L1 Support

    2 weeks ago

    bangalore, India TECEZE Full time

    Job Role: L1 SupportLocation: BangaloreExperience : 2+ yearsWork mode: Onsite / Full TimeKey Accountabilities - On-Site IT Services and SupportPerform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets, analyze...

  • L1 Support

    4 days ago

    bangalore district, India TECEZE Full time

    Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets,...

  • Tech support associate l1

    3 weeks ago

    Bangalore, India TECEZE Full time

    Job Title: Tech Support Associate L1 Location: Bengaluru Work Type: Hybrid Payroll: TECEZE Client: Publicis Re: Sources Experience: 2–4 years About the Role We are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic...

  • AS/400 Developer with L1 Support Experience

    5 days ago

    bangalore, India Namasys Analytics Full time

    Job Title: AS/400 Developer with L1 Support Experience (5+ Years)Location: Remote (Work from Home)Company: Namasys Employment Type: Full-Time | PermanentExperience Required: 5+ YearsIndustry: IT Services | Digital Transformation | Data & AIAbout NamasysNamasys is a new-age Data Analytics and AI company helping enterprises unlock the power of insights through...

  • Multilingual IT Service Desk Engineer

    4 days ago

    bangalore, India TECEZE Full time

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • L1 technical support engineer

    2 weeks ago

    Bangalore, India DDN Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. Data Direct Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...

  • L1 technical support engineer

    13 hours ago

    Bangalore, India DDN Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. Data Direct Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...