Senior Systems Engineer

About Us: Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the world's largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business. At Marriott Tech Accelerator, we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.

The Senior Site Reliability Engineer (SRE) is responsible for the reliability, scalability, and performance of mission-critical cloud and on-prem services that support millions of Marriot customers globally. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.

Ensure the reliability, availability, and performance of mission-critical cloud services, implementing best practices for monitoring, alerting, and incident management.

Oversee the management of high-severity incidents, driving quick resolution and post-incident analysis to identify root causes and prevent recurrence.

Drive the automation of operational processes and ensure systems can scale effectively to support growing user demand, optimizing cloud and on-prem infrastructure and resource usage.

Develop and execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders

Drive Applications Performance Management and Monitoring:

Assess application architectures to identify key monitoring points

Identify Key Performance Indicators, apply monitoring, and report out on compliance.

Ensure that all applications adhere to appropriate monitoring standards based on their technology/business process

Determine forums and cadence to provide regular monitoring updates

Building Successful Relationships:

Managing Projects and Priorities:

Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.

Plans, develops, implements, and evaluates the quality of operations.

Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation:

Skill and Experience:

~6-8 years' experience in information technology process and / or technical project management including:

~4+ years of experience as a Site Reliability Engineer (SRE), building and managing highly available and mission critical systems, with 2+ years of experience on public cloud, preferably AWS.

~4+ years of project lead or management experience, preferably in SRE areas

~ Proven automation and programming experience in one or more of the following languages: Java, Python, Go, Perl, Bash

~ Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning

~ Strong working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, Jira, CI/CD, Jenkins, Git, Artifactory)

~ Production level expertise with containerization orchestration engines such as Kubernetes

~ Experience with deploying, monitoring, and troubleshooting large-scale, distributed applications in cloud environments such as AWS

~ Experience working with SaaS, IaaS, and PaaS offerings

~ 6+ years experience in a technical discipline role with experience in planning, implementing and evaluating processes, systems and/or initiatives

~ Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives.

~ Ability to work across organizational boundaries, to help lead and influence change

~ Demonstrated leadership experience in influence and garnering alignment from external organizations

~ Ability to align change management strategies with project

~ Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management

~ Undergraduate degree in Computer Science or related technical field or equivalent experience/certification

Hybrid

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