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Operations manager
2 weeks ago
Key Responsibilities
1. Strategic Planning & Execution
Develop and implement operational and logistics strategies to improve efficiency and reduce costs.
Align warehousing and logistics processes with business goals to optimize fulfillment and inventory management.
Ensure compliance with industry regulations and internal SOPs for warehouse and logistics operations.
2. Warehouse & Operations Management
Oversee warehouse operations and inventory accuracy, ensuring alignment with fulfillment SLAs.
Ensure smooth mid-mile and STO logistics across warehouses.
Optimize warehouse expense tracking, resource utilization, and operational performance improvements.
Supervise asset management, maintenance schedules, and timely procurement processes.
Ensure that damaged and scrap inventory is accurately tracked and processed for liquidation.
3. Logistics & Shipment Management
Improve forward and reverse logistics TATs, ensuring deliveries meet promised SLAs.
Optimize courier partner performance through evaluation, onboarding, and rate negotiations.
Monitor COD remittance, invoice reconciliation, and timely payment processing.
Oversee Clickpost-Vinculum system sync accuracy, ensuring data integrity in shipment tracking.
Identify cost-saving opportunities in logistics and recommend strategic improvements.
4. Performance Monitoring & Process Optimization
Define and monitor KPIs for warehousing and logistics, ensuring data-driven decision-making.
Identify and implement process improvements to enhance efficiency and cost-effectiveness.
Track and escalate operational inefficiencies and vendor non-compliance issues for resolution.
5. Inter-Departmental Coordination
Act as the liaison between warehouse, logistics, finance, and customer service teams to drive collaboration.
Work with finance to ensure timely approvals and payments for logistics and warehouse expenses.
Collaborate with technology teams to enhance system integrations for inventory and order tracking.
6. Reporting & Performance Analysis
Prepare monthly and quarterly performance reports on logistics, warehouse efficiency, and cost savings.
Conduct trend analysis on warehouse utilization, logistics efficiency, and courier partner performance.
Ensure timely submission of MIS reports, budget allocations, and forecasting data.
Key Qualifications & Skills
Experience: Minimum 2-7 years in warehousing, logistics, operations management, or a related field.
Education: Bachelor's degree in Business, Supply Chain, Operations Management, or a related discipline (MBA preferred).
Skills Required: Strong analytical and problem-solving skills for KPI-driven decision-making.
Expertise in logistics and warehouse operations, including cost optimization.
Ability to lead cross-functional teams and drive operational efficiency.
Experience with logistics tracking tools (Clickpost, Vinculum, etc.) and ERP systems.
Strong negotiation and vendor management skills for courier and warehouse service providers.
Excellent reporting and performance monitoring abilities with advanced Excel proficiency.
