Travel Desk Executive
1 month ago
Reporting to: Assistant Vice President - HR & Admin
Division/Department: Human Resource & Administration
Location: Vikhroli, Mumbai (HO)
Experience: 2 - 5 years
Education: Graduate (any field), IATA qualified will be an added advantage.
Language: English, Hindi, Marathi
General Description:
The candidate will be responsible for coordinating all aspects of corporate travel arrangements for the employees. This role requires exceptional organizational skills, attention to detail, and the ability to work effectively under pressure. Also, candidate should be a people’s person. Knowledge of MS Office is a must.
Competencies required
Functional / Technical Competencies:
1. Knowledge of the Travel Industry
2. Booking Systems Proficiency
3. Destination Knowledge
4. Time Management
5. Negotiation Skills
6. Grievance Handling (Flights, Hotels, Forex Cards and General Grievance)
7. Technology Proficiency
Behavioural Competencies:
1. Customer centricity
2. Emotional Quotient
3. Interpersonal relationship
4. Execution Excellence
5. Communication Skills (Written & Verbal)
Job Responsibilities:-
1. Travel Arrangements:
● Coordinate domestic and international travel bookings including flights, accommodations, ground transportation, and other necessary arrangements.
● Ensure travel bookings align with company policies and budgetary guidelines.
● Handle last-minute changes and emergencies effectively to minimize disruptions.
2. Expense Management:
● Process travel-related expenses in accordance with company policies.
● Verify expense reports for accuracy and compliance with company guidelines.
● Assist employees with expense reimbursement procedures and inquiries.
3. Travel Policy Compliance:
● Stay up-to-date with company travel policies and procedures.
● Educate employees on travel policies and ensure adherence to them.
● Identify opportunities for policy improvements and efficiencies.
4. Vendor Management:
● Build and maintain relationships with travel vendors, including airlines, hotels, and car rental agencies.
● Negotiate contracts and rates with vendors to optimize cost savings and service quality.
● Address any issues or concerns with vendors promptly and professionally.
5. Reporting and Analysis:
● Generate regular reports on travel expenses, trends, and savings.
● Analyze travel data to identify opportunities for cost reduction and process improvement.
● Provide insights and recommendations to management based on travel analytics.
6. Other Administrative Activities:
● Daily Admin work
Housekeeping
Maintaining ISO Compliance related data.
Invoice payments.
General Admin activities
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