Salon Manager

6 days ago

Mumbai, India Enrich Full time

Job Description

Designation: Salon Manager

Experience required : 7+ years as managerial role

Education Qualification: Graduate or MBA

Industry Preferred: Retail, Telecom , Hospitality , Customer service, Salon, Aviation, Beauty & Wellness.

Location: Mumbai, Bangalore, Pune, Gujrat

Key Responsibilities:

- Manage daily salon operations, including scheduling, inventory control, and customer service.

- Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.

- Ensure the salon is clean, organized, and compliant with health and safety regulations.

- Develop and implement strategies to increase salon revenue and customer retention.

- Handle customer inquiries, feedback, and complaints in a professional and timely manner.

- Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.

- Monitor and analyze salon performance metrics, preparing regular reports for senior management.

- Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Criteria:

• Guest Service Satisfaction & complaint resolution

• Team Management (Eg: Motivation, Conflict Resolution)

• Inventory Management (Retail & Consumption)

• Salon Top Line Numbers (Revenue Target)

• Salon Hygiene, upkeep & Maintenance

• Accounting & Billing Operations

• Capacity, Assets & resource optimization

• Bottom line focus (profitability)

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