myGwork | Quality Specialist

6 hours ago

hyderabad, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
Key job responsibilities
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
• Investigate images/videos and provide recommended actions in accordance with SOPs.
• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
• Identify patterns emerging from audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to relevant owners/teams according to pre-determined processes.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
• Be flexible to work on multiple programs as per business requirements.
• Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
• Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
• WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy.
BASIC QUALIFICATIONS:
• Bachelor's degree.
• Fluency in Japanese.
• Required minimum JLPT N3 certification.
• Previous work experience preferred.
• Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
PREFERRED QUALIFICATIONS:
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data.
• Logistics background and lean/six sigma training is a plus
• Basics in SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • myGwork | Quality Assurance Lead, Print Quality Assurance

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Quality Assurance (QA) program is in place to ensure final book files will print per our technical requirements. The Quality Assurance Lead (QAL) is responsible...

  • Senior Data Quality Assurance Specialist

    4 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    Job OverviewWarner Bros. Discovery is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We're seeking a Senior Data Quality Assurance Specialist to join our Data Management, Engineering & Architecture team. This role is responsible for ensuring the quality of data on our Enterprise Data Lake...

  • myGwork | Training Specialist I

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Finance Operations - Accounts Receivable is looking for a Training Specialist. If you are a professional who thrives in a dynamic, ever-changing environment...

  • myGwork | Quality Assurance Associate, Print Quality Assurance

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The QA associate is...

  • myGwork | Instock Manager

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Amazon Books Operations Team is looking for a bright, enthusiastic, and analytical candidate with a ability to solve problems and simplify processes.The...

  • myGwork | Quality Analyst, D2AS OCP

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's...

  • Electrical Maintenance Specialist

    19 hours ago

    Hyderabad, Telangana, India myGwork Full time

    About the RoleAt Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, we are seeking an Electrical Maintenance Specialist to join our team.Job SummaryThe successful candidate will be responsible for maintaining and troubleshooting electrical systems, including 480V 3-phase, 110 VAC, and...

  • myGwork | Sr Seller Coaching Specialist

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:With Fulfillment by Amazon, Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one...

  • Quality Assurance Specialist for Print Quality Review

    20 hours ago

    Hyderabad, Telangana, India myGwork Full time

    This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We encourage applicants to review job requirements carefully before applying.Compensation: Approximately $60,000 - $80,000 per annum.About the JobThe Quality Assurance Associate will analyze print book file quality and...

  • myGwork | FinOps Specialist

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve...

  • Content Quality Specialist

    19 hours ago

    Hyderabad, Telangana, India myGwork Full time

    We are seeking a skilled Content Quality Specialist to join our team at myGwork. As an inclusive employer, we empower Amazonians to deliver exceptional results for our customers.About the RoleThis is an individual contributor role where you will be responsible for ensuring the highest quality of digital content for our eBook readers. Your primary focus will...

  • myGwork | AHS Specialist, Account Health Support

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com...

  • myGwork | FinOps Specialist

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is looking for driven FinOps Specialist - AP to become major contributors to the fast-paced world of Global Accounts Payable. We'll give you the opportunity...

  • myGwork | Sales Specialist, Direct Sales

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for seasoned sales specialists, responsible for the identification, onboarding, and growth of small to large seller accounts on the Amazon.in...

  • myGwork | Operations Manager

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz...

  • Quality Assurance Lead, Print Quality Assurance

    6 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Quality Assurance (QA) program is in place to ensure final book files will print per our technical requirements. The Quality Assurance Lead (QAL) is responsible...

  • myGwork | Manager, Instock Management

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is looking for a Manager, Instock Management to manage Enhanced Instock Services (EIS) within the US Books team. Enhanced Instock Services is a service...

  • myGwork | Cloud Security Specialist

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you excited to help us earn customer trust through delivery excellence and the implementation of security practices? Do you enjoy driving global initiatives...

  • myGwork | Sr. Escalation Specialist, Payment Risk Business Team

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team in Hyderabad. This position will...

  • myGwork | Sales Specialist, IN-SWA

    6 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Drive acquisition, revenue and shipper satisfaction for our product.· Earn trust of customers and recommend product solutions that fit their business needs.·...