Programme Manager

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage. Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues. Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency. Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus’ online programs and university partnerships to assist learners efficiently. Bachelor’s degree in a relevant field or equivalent qualification. Strong written and verbal English communication skills are essential. Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements. Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively. Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus. Willingness to work in rotational shifts (24x7). Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS). Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members. Data-Driven Mindset: Focus on results, data analysis, and continuous improvement. At Emeritus, you’ll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.