Counsellor (Permanent)

About Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

We are looking for proactive, detail-oriented, and client-focused professionals to join our team as Visa Counsellors. In this role, you will be responsible for guiding clients through the entire visa process from initial consultation to document submission, ensuring they receive accurate advice and timely updates. Your knowledge of visa requirements and regulations, combined with strong communication skills, will play a key role in delivering an exceptional client experience.

Provide one-on-one visa counselling to clients, helping them understand visa types, eligibility, documentation, and procedures.

Stay updated with the latest immigration rules, visa categories, and travel regulations.

Communicate with clients via phone, email, and in person, ensuring all queries are resolved promptly and professionally.

Review client documents to ensure completeness and compliance with visa requirements.

Liaise with embassies, consulates, and visa processing centers when needed.

Minimum 2 years of experience in visa counselling, immigration services, or a customer service role related to travel or international education.

In-depth knowledge of visa application processes and travel documentation.

Proficiency in Microsoft Office Suite (Word, Excel).

Competitive salary package

Private medical insurance

Flexible work schedules

Paid holidays and sick leave

Opportunities for professional development and certifications

Company-sponsored events and team-building activities

Free company lunches and snacks

Career growth and advancement opportunities

Staff accommodation for outstation employees

---