Salesforce Support Engineer
2 days ago
We are seeking an experienced Salesforce L1 Support Engineer to join our team. The ideal candidate will possess excellent technical skills, a strong understanding of Salesforce UI navigation and setup, and the ability to troubleshoot and resolve basic Salesforce issues. As a Salesforce L1 Support Engineer, you will provide timely and effective support to our customers, ensuring they receive the assistance they need to maximize their Salesforce experience.
Exp Range: 3 to 6 Years
Location: Hyderabad
Mode: 24*7 (WFO)
Notice Period: Immediate to 15 Days
Mandatory: L1/L2 Support, Salesforce UI Navigation, Salesforce development.
Key Responsibilities:
- Troubleshoot and resolve basic Salesforce issues, such as login issues, password reset, and data recovery in a timely and efficient manner.
- Demonstrate a strong understanding of Salesforce UI navigation and setup, including user management and profile setup.
- Possess knowledge of data management, including data import, export, and delete, and provide guidance to customers on best practices.
- Assist with basic security and permission setup, ensuring customers' data is secure and accessible.
- Provide basic troubleshooting and debugging assistance to customers, leveraging technical expertise to resolve issues.
- Collaborate with internal teams, such as sales, marketing, and product, to ensure seamless customer support and experience.
- Stay up-to-date with Salesforce product releases, updates, and new features, and apply this knowledge to improve support processes and customer experience.
- Document and track customer interactions, issues, and resolutions in our CRM system, ensuring accurate and timely reporting.
- Meet or exceed customer satisfaction targets, ensuring high-quality support and a positive customer experience.
Requirements:
- 4-6 years of experience in Salesforce support or a related field.
- Strong understanding of Salesforce UI navigation and setup, including user management and profile setup.
- Familiarity with data management, including data import, export, and delete.
- Basic knowledge of security and permission setup in Salesforce.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Proficiency in Salesforce administration and support tools, such as Salesforce Support Console and Salesforce Knowledge.
- Strong knowledge of CRM principles and best practices.
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