Salesforce Support Engineer

1 day ago


Hyderabad, India ValueLabs Full time

We are seeking an experienced Salesforce L1 Support Engineer to join our team. The ideal candidate will possess excellent technical skills, a strong understanding of Salesforce UI navigation and setup, and the ability to troubleshoot and resolve basic Salesforce issues. As a Salesforce L1 Support Engineer, you will provide timely and effective support to our customers, ensuring they receive the assistance they need to maximize their Salesforce experience.


Exp Range: 3 to 6 Years

Location: Hyderabad

Mode: 24*7 (WFO)

Notice Period: Immediate to 15 Days

Mandatory: L1/L2 Support, Salesforce UI Navigation, Salesforce development.


Key Responsibilities:

  • Troubleshoot and resolve basic Salesforce issues, such as login issues, password reset, and data recovery in a timely and efficient manner.
  • Demonstrate a strong understanding of Salesforce UI navigation and setup, including user management and profile setup.
  • Possess knowledge of data management, including data import, export, and delete, and provide guidance to customers on best practices.
  • Assist with basic security and permission setup, ensuring customers' data is secure and accessible.
  • Provide basic troubleshooting and debugging assistance to customers, leveraging technical expertise to resolve issues.
  • Collaborate with internal teams, such as sales, marketing, and product, to ensure seamless customer support and experience.
  • Stay up-to-date with Salesforce product releases, updates, and new features, and apply this knowledge to improve support processes and customer experience.
  • Document and track customer interactions, issues, and resolutions in our CRM system, ensuring accurate and timely reporting.
  • Meet or exceed customer satisfaction targets, ensuring high-quality support and a positive customer experience.

Requirements:

  • 4-6 years of experience in Salesforce support or a related field.
  • Strong understanding of Salesforce UI navigation and setup, including user management and profile setup.
  • Familiarity with data management, including data import, export, and delete.
  • Basic knowledge of security and permission setup in Salesforce.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Proficiency in Salesforce administration and support tools, such as Salesforce Support Console and Salesforce Knowledge.
  • Strong knowledge of CRM principles and best practices.



  • Hyderabad, Telangana, India Salesforce Full time

    Job DescriptionAt Salesforce, we're revolutionizing the way businesses connect with customers. As a Technical Support Engineering Team Lead, you'll play a pivotal role in ensuring our customers receive exceptional support and service.We're looking for a seasoned professional with strong leadership skills and experience in managing technical support teams....


  • Hyderabad, Telangana, India Plumlogix (MBE Salesforce Partner) Full time

    About the RoleWe are seeking a skilled DevOps Engineer to join our team at Plumlogix, a leading MBE Salesforce Partner. As a DevOps Engineer, you will play a key role in implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.Your Key ResponsibilitiesImplement and maintain CI/CD processes...


  • Hyderabad, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...


  • Hyderabad, India ValueLabs Full time

    We are seeking an experienced Salesforce L1 Support Engineer to join our team. The ideal candidate will possess excellent technical skills, a strong understanding of Salesforce UI navigation and setup, and the ability to troubleshoot and resolve basic Salesforce issues. As a Salesforce L1 Support Engineer, you will provide timely and effective support to our...

  • IT Architect

    1 day ago


    Hyderabad, India Salesforce Full time

    **Job Category **:Products and Technology **Job Details**: You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting...

  • Support Manager

    8 hours ago


    Hyderabad, Telangana, India Salesforce Full time

    Job SummarySalesforce is seeking a highly skilled Support Manager to lead our Technical Operations team. As a key member of our Support organization, you'll be responsible for delivering exceptional customer experiences and driving business results.Key Responsibilities:Manage a team of Support Engineers to achieve customer satisfaction targets and employee...


  • hyderabad, India ValueLabs Full time

    We are seeking an experienced Salesforce L1 Support Engineer to join our team. The ideal candidate will possess excellent technical skills, a strong understanding of Salesforce UI navigation and setup, and the ability to troubleshoot and resolve basic Salesforce issues. As a Salesforce L1 Support Engineer, you will provide timely and effective support to our...


  • hyderabad, India ValueLabs Full time

    We are seeking an experienced Salesforce L1 Support Engineer to join our team. The ideal candidate will possess excellent technical skills, a strong understanding of Salesforce UI navigation and setup, and the ability to troubleshoot and resolve basic Salesforce issues. As a Salesforce L1 Support Engineer, you will provide timely and effective support to our...


  • Hyderabad, Telangana, India Plumlogix (MBE Salesforce Partner) Full time

    About PlumlogixWe are an MBE Salesforce Partner dedicated to delivering cutting-edge solutions.Job DescriptionApart from day-to-day duties, you will be responsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.We need a skilled DevOps professional to implement and maintain...


  • hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer6-12 Months ContractPart Time (4-5 hours a Day)We are looking for Salesforce Copado DevOps Engineer responsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.You’ll make a difference by:Implement and maintain Copado-based CI/CD processes to...


  • Hyderabad, Telangana, India ValueLabs Full time

    At ValueLabs, we are seeking a highly skilled Salesforce L1 Support Engineer to provide timely and effective support to our customers.As a Salesforce L1 Support Engineer, you will be responsible for troubleshooting and resolving basic Salesforce issues, such as login issues, password reset, and data recovery in a timely and efficient manner.You will possess...

  • Data Scientist

    1 day ago


    Hyderabad, India Salesforce Full time

    **Job Category **:Products and Technology **Job Details**: Salesforce’s Customer and Service Intelligence team is looking for a Data Scientist to join us! You will be working with a group of world-class data scientists, engineers, and product managers to build the breakthrough features that our internal business partners rely on to understand business...


  • Hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer 6-12 Months Contract Part Time (4-5 hours a Day) We are looking for Salesforce Copado DevOps Engineer r esponsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes. You’ll make a difference by: Implement and maintain...


  • Hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer6-12 Months ContractPart Time (4-5 hours a Day)We are looking for Salesforce Copado DevOps Engineer responsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.You’ll make a difference by:Implement and maintain Copado-based CI/CD processes to...


  • Hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer6-12 Months ContractPart Time (4-5 hours a Day)We are looking for Salesforce Copado DevOps Engineer responsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.You’ll make a difference by:Implement and maintain Copado-based CI/CD processes to...


  • Hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer 6-12 Months Contract Part Time (4-5 hours a Day) We are looking for Salesforce Copado DevOps Engineer r esponsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes. You’ll make a difference by: Implement and maintain Copado-based CI/CD...

  • Intern

    7 hours ago


    Hyderabad, Telangana, India Salesforce Full time

    **About Futureforce University Recruiting** Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our...


  • Hyderabad, India Plumlogix (MBE Salesforce Partner) Full time

    Salesforce Copado DevOps Engineer6-12 Months ContractPart Time (4-5 hours a Day)We are looking for Salesforce Copado DevOps Engineer r esponsible for implementing and maintaining DevOps solutions using Copado to streamline our Salesforce development and deployment processes.You’ll make a difference by:Implement and maintain Copado-based CI/CD processes to...

  • Talent Advisor

    5 days ago


    Hyderabad, India Salesforce Full time

    **Job Category **:Recruiting **Job Details**: **Department **Description** Our recruiting team never loses sight of the importance of having fun and maintaining a healthy work/life balance. We nurture a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled “Customer Wow”, which ultimately fuels our continued...


  • Hyderabad, India Salesforce Full time

    **Job Category **:Products and Technology **Job Details**: Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and...