Cluster Manager
2 days ago
Cluster ManagerLocation: Delhi NCR (Multi-Gym Operations)Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures compliance with company standards and SOPs across all gyms in the cluster.Key Responsibilities1. Sales & Revenue Management- Own revenue targets for all gyms in the cluster.- Drive membership sales, renewals, and PT (Personal Training) revenue.- Monitor and push lead conversion rates, walk-in conversions, and upselling of packages.- Plan and execute local sales promotions in coordination with the marketing team.2. Operational Excellence- Ensure smooth day-to-day operations at all gyms in the cluster.- Implement and audit SOPs for front desk, trainer services, housekeeping, and facility management.- Monitor gym upkeep – branding, equipment maintenance, housekeeping, and safety compliance.- Coordinate with Facility & Procurement teams for repairs, stock, and vendor management.3. Team Leadership & People Management- Manage and mentor Branch Managers, Sales Executives, Trainers, and Front Desk Executives.- Conduct weekly review meetings and provide feedback to staff.- Ensure proper training, motivation, and discipline of all team members.- Support HR in recruitment, onboarding, and performance management for the cluster.4. Customer Experience & Retention- Maintain high member satisfaction and retention across gyms.- Resolve escalated customer issues promptly and professionally.- Ensure premium customer service culture is maintained across all branches.5. Compliance & Reporting- Monitor attendance, payroll inputs, and compliance of gym staff with company policies.- Review financial performance: daily sales, expenses, attrition, and revenue reports.- Share weekly & monthly performance dashboards with leadership.- Ensure adherence to statutory requirements (PF, ESI, GST, etc. where applicable).Key Skills & Competencies- Strong leadership and people management skills.- Excellent communication and negotiation ability.- Sales-driven with proven ability to meet and exceed revenue targets.- Strong analytical and reporting skills (Excel, Google Sheets, CRM dashboards).- Problem-solving and decision-making under pressure.Qualifications & Experience- Graduate/Postgraduate in Business, Management, or related field.- 5–8 years of experience in sales/operations, preferably in fitness, retail, or hospitality.- Minimum 2–3 years managing multi-location operations.- Proven track record of delivering business growth and leading teams.
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Cluster Manager
3 days ago
Noida, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations)Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
3 weeks ago
Noida, Uttar Pradesh, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations)Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
3 weeks ago
Noida, Uttar Pradesh, India WTF Gyms Full timeCluster Manager Location: Delhi NCR (Multi-Gym Operations) Department: Operations & Sales Role Overview The Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
2 weeks ago
Noida, Uttar Pradesh, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations) Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
1 week ago
Noida, India WTF Gyms Full timeCluster Manager Location: Delhi NCR (Multi-Gym Operations) Department: Operations & Sales Role Overview The Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer...
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Cluster Manager
1 week ago
Noida, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations) Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
2 days ago
Noida, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations) Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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Cluster Manager
1 day ago
Noida, India WTF Gyms Full timeCluster ManagerLocation: Delhi NCR (Multi-Gym Operations)Department: Operations & SalesRole OverviewThe Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures...
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[Only 24h Left] Cluster Manager
1 week ago
Noida, India WTF Gyms Full timeCluster Manager Location: Delhi NCR (Multi-Gym Operations) Department: Operations & Sales Role Overview The Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and...
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Cluster Head
3 weeks ago
Noida, Uttar Pradesh, India Strategic Talent Partner Full timeWe're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team...
