Desktop Support Engineer

2 weeks ago

Delhi, India ITC Infotech Full time

Job Title: Junior Desktop Support EngineerLocation: MumbaiExperience: 1.6 years to 2 YearsEmployment Type: Full-timeWorking Days: 6 days (as per company policy)Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.Job Overview:We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.Key Responsibilities:Provide L1 desktop support for end-users, both on-site and remotely.Install, configure, and troubleshoot Windows OS , MS Office, and standard business applications.Diagnose and resolve issues related to desktops, laptops, printers, scanners , and other peripherals.Set up and maintain user accounts, email configurations, and network access .Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity .Perform routine system checks, updates, and preventive maintenance.Log all support requests and resolutions in the ticketing system.Coordinate with L2/L3 teams for unresolved issues.Assist with IT asset management , inventory updates, and documentation.Provide support during new employee onboarding (system setup, access configuration).Required Skills & Qualifications:Bachelor’s degree in IT, Computer Science, or related field (preferred).1–2 years of hands-on experience in desktop or IT support.Good understanding of Windows 10/11 , MS Office, and common enterprise tools.Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals .Familiarity with antivirus solutions and endpoint security tools.Strong troubleshooting and analytical skills.Good communication skills and customer service orientation.Additional Preferred Skills:Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).Understanding of ITIL fundamentals.Ability to work in a fast-paced environment and handle multiple tasks

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