Program manager
3 weeks ago
About the job Get To Know Us First Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding.
Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 160+ people strong with employees spread across India and US locations.
Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems.
Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups.
We have grown 1800% in the last one year.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50 M+ in revenues.
We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley.
We are a fully remote team Careers - Linked In - Do You Make the Cut? As a Program Manager , you will be responsible for: Develop and manage project plans and ensure on-time delivery.
Perform risk management and change management on projects.
Provide day-to-day coordination and quality assurance for projects and tasks.
Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases Applies project management methodology, tools, techniques, and terminology Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance Manage project execution from initiation to closure Communicates project plan — Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team members Monitors and controls project work — Measures project performance using appropriate tools and techniques Develops communication plan — develop the communication plan with internally and external stakeholders Oversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project Act as mediator between customer stakeholders and team members Resolve issues and solve problems throughout project life cycle Effectively manage project scope by ensuring any changes to scope are documented and approved Track and report on project milestones and provide status reports to customer stakeholders Lead, coach, and motivate project team members on a proactive basis Responsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timing Drive resolution to key decisions and actions needed Manage Change Requests that arises during the implementation Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions.
Posses strong customer facing skills.
Should have technical background with architecture experience Requirements :- Extremely self-motivated Ability to learn quickly Growth Mindset (read this if you dont know what it means - link) Emotional Maturity (read this if you dont know what it means - link) Passionate about the possibilities at the intersection of AI + Banking Worked in a startup of 5 to 30 employees 10 to 14 years of project management experience.
Must have used one of the project management tools like MPP, Salesforce Management or Smart Sheet, project resource allocation and project time tracking tools like Open Air etc.
Project management certification (PMP) preferred Should have managed at least 3 full-fledged projects from end-to-end Experience working with off-shore teams is required Experience working on a virtual/global team is required Good to have Banking domain experience Good to have experience in defining project KPI Effective communication Analyzing and managing project risk Experience in executing support, and maintenance projects is an added advantage MBA is good to have, but not mandatory Should have excellent analytical skills and critical thinking ability Have thirst for knowledge and a love of research Previous work experience in a chatbot space is a huge plus.
Posses strong communication skills.
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