Claims Quality Assurance Officer

Quality Manager Our story of passion, perseverance and creative expression is inspired by our roots & cultural heritage, defying conventional imagination, thus establishing an industry of our own. Since inception we have been encapsulating the emotions and passions of aficionados, collectors and travelers through meticulously handcrafted concept Trunks for travel, games, bars and more. Website: LinkedIn: Trunks Company: My Company | LinkedIn The Quality Manager will lead the entire quality function, ensuring that all incoming raw materials, in-process production stages, and final finished goods comply with the organization’s quality standards, global furniture regulations, and customer expectations. The role demands strong technical expertise in leather, metal, and furniture manufacturing, strategic planning for quality improvements, and leadership in vendor and team development In-depth knowledge of quality standards for leather, metal, and furniture manufacturing. # Skilled in vendor quality management and inter-departmental coordination. # Proficient in using measuring instruments, inspection tools, and relevant software. # Excellent communication, analytical, and leadership skills. # Excellent written & verbal communication, good personality, strong interpersonal skills, and the ability to build relationships at all levels. # Ability to work effectively under pressure and manage multiple projects simultaneously. # Adaptability, enthusiasm, and a genuine passion for the brand. Incoming Material Quality Control # Develop, implement, and enforce inspection criteria for all raw materials and bought-out components. Make a Quality check matrix for all different categories, defining acceptable & non-acceptable ranges # Conduct periodic vendor audits to ensure adherence to quality standards. # Collaborate with the Purchase Department for vendor development and quality compliance. Set Purchase Parameter in PO for QC consideration In-Line Quality Between Departments # Establish quality checkpoints at each stage of production (cutting, welding, dyeing, assembly, polishing, upholstery, etc.). # Ensure seamless quality handovers between departments to prevent defects from moving forward. # Lead cross-functional meetings to resolve recurring quality issues through RCA (Root Cause Analysis) and CAPA (Corrective & Preventive Actions). Final Product Quality Assurance # Define and implement final inspection protocols before dispatch. # Ensure products meet global furniture quality standards, customer specifications, and safety norms. # Approve final release for shipment and manage quality-related documentation for clients. Process Improvement & Policy Implementation # Formulate and update quality policies in line with international regulations and market requirements. # Recommend and implement process improvements to reduce rework, scrap, and customer complaints. # Introduce best practices in measurement, testing, and inspection methods. Leadership & Training # Lead, mentor, and train the Quality Control team to strengthen inspection capabilities. # Guide production supervisors and line operators in quality awareness and defect prevention techniques. # Conduct training on equipment handling, blueprint reading, and safety standards. Maintain complete records of inspections, test results, rejection reports, and performance trends. # Present monthly and quarterly quality performance reports to the management and directors. # Bachelor’s degree / Diploma in Mechanical Engineering, Industrial Engineering, or related field. Professional certifications in Quality Management (ISO 9001, Six Sigma, etc.) Experience 12–15 years in Furniture / Interior / Leather industries, precision manufacturing, with at least 3–5 years in a managerial role. French/European/Italian Career Progression Career progression for a Marketing & PR Manager typically involves a series of roles with increasing responsibility, leadership, and specialization. Level Growth = Manager (Marketing & PR) - Senior Marketing & PR Manager - Director of Marketing & PR - Vice President of Marketing & PR - CMO