RK Management Consultants, Inc. | ServiceNow and Datadog Operations Support Engineer | delhi
1 week ago
Key Responsibilities:
Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.
Ensuring ServiceNow modules like IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) are configured and working optimally.
Troubleshooting and resolving issues related to the ServiceNow instance, workflows, and integrations.
Managing integrations between ServiceNow and other systems (e.g., monitoring tools, third-party apps) to ensure smooth data flow and automation.
Managing and supporting the Datadog monitoring platform to track the health and performance of cloud services, applications, and infrastructure.
Setting up and managing custom dashboards, monitors, and alerts to track key performance indicators (KPIs) and identify anomalies.
Working with the engineering and development teams to define monitoring requirements and ensure proper instrumenting of applications for performance monitoring.
Troubleshooting and resolving issues related to data collection, integrations, and alert configurations in Datadog.
Integrating Datadog with other IT service management tools (e.g., ServiceNow) to automate incident creation, ticketing, and alerting.
Managing and responding to incidents using ServiceNow's incident management tools, ensuring proper escalation procedures.
Working closely with other teams to diagnose and resolve technical issues related to both ServiceNow and Datadog.
Maintaining detailed logs and documentation for troubleshooting and post-incident reviews.
Working with DevOps and engineering teams to automate workflows between ServiceNow and Datadog, reducing manual tasks and improving operational efficiency.
Using APIs and webhooks to connect ServiceNow with Datadog and other internal systems to provide end-to-end visibility and automation.
Implementing and maintaining processes for continuous improvement within the platforms.
Skills & Qualifications:
Strong knowledge of ServiceNow, especially ITSM, ITOM, and other modules (ServiceNow Admin or Developer certifications are a plus).
Experience with Datadog for monitoring infrastructure, services, and applications.
Experience in scripting or automation tools (e.g., Python, JavaScript, or Bash).
Proficiency with APIs to integrate and automate between ServiceNow and Datadog.
Experience with cloud technologies (e.g., AWS, Azure, Google Cloud) as both platforms integrate with cloud environments.
Ability to diagnose, troubleshoot, and resolve complex system issues across ServiceNow and Datadog.
Familiarity with log aggregation, metrics collection, and performance tuning in a cloud environment.
Ability to work closely with cross-functional teams, such as development, operations, and security teams, to ensure smooth operation and incident resolution.
Strong written and verbal communication skills to provide updates, document issues, and deliver presentations on system performance.
Certifications:
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are beneficial.
Datadog certifications or experience with monitoring solutions like Prometheus, Grafana, or other APM tools.
Tools:
ServiceNow ITSM, ITOM, ITAM, CMDB, Datadog, APM, Log Management, Alerting, Python, JavaScript, Bash, GitHub, GitLab
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