RK Management Consultants, Inc. | ServiceNow and Datadog Operations Support Engineer | delhi
1 week ago
This role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platforms
Key Responsibilities:
- Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.
- Ensuring ServiceNow modules like IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) are configured and working optimally.
- Troubleshooting and resolving issues related to the ServiceNow instance, workflows, and integrations.
- Managing integrations between ServiceNow and other systems (e.g., monitoring tools, third-party apps) to ensure smooth data flow and automation.
- Managing and supporting the Datadog monitoring platform to track the health and performance of cloud services, applications, and infrastructure.
- Setting up and managing custom dashboards, monitors, and alerts to track key performance indicators (KPIs) and identify anomalies.
- Working with the engineering and development teams to define monitoring requirements and ensure proper instrumenting of applications for performance monitoring.
- Troubleshooting and resolving issues related to data collection, integrations, and alert configurations in Datadog.
- Integrating Datadog with other IT service management tools (e.g., ServiceNow) to automate incident creation, ticketing, and alerting.
- Managing and responding to incidents using ServiceNow's incident management tools, ensuring proper escalation procedures.
- Working closely with other teams to diagnose and resolve technical issues related to both ServiceNow and Datadog.
- Maintaining detailed logs and documentation for troubleshooting and post-incident reviews.
- Working with DevOps and engineering teams to automate workflows between ServiceNow and Datadog, reducing manual tasks and improving operational efficiency.
- Using APIs and webhooks to connect ServiceNow with Datadog and other internal systems to provide end-to-end visibility and automation.
- Implementing and maintaining processes for continuous improvement within the platforms.
Skills & Qualifications:
- Strong knowledge of ServiceNow, especially ITSM, ITOM, and other modules (ServiceNow Admin or Developer certifications are a plus).
- Experience with Datadog for monitoring infrastructure, services, and applications.
- Experience in scripting or automation tools (e.g., Python, JavaScript, or Bash).
- Proficiency with APIs to integrate and automate between ServiceNow and Datadog.
- Experience with cloud technologies (e.g., AWS, Azure, Google Cloud) as both platforms integrate with cloud environments.
- Ability to diagnose, troubleshoot, and resolve complex system issues across ServiceNow and Datadog.
- Familiarity with log aggregation, metrics collection, and performance tuning in a cloud environment.
- Ability to work closely with cross-functional teams, such as development, operations, and security teams, to ensure smooth operation and incident resolution.
- Strong written and verbal communication skills to provide updates, document issues, and deliver presentations on system performance.
Certifications:
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are beneficial.
- Datadog certifications or experience with monitoring solutions like Prometheus, Grafana, or other APM tools.
Tools:
- ServiceNow ITSM, ITOM, ITAM, CMDB, Datadog, APM, Log Management, Alerting, Python, JavaScript, Bash, GitHub, GitLab
-
delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platformsKey Responsibilities:Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.Ensuring ServiceNow modules like IT Service Management...
-
delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platforms Key Responsibilities: Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management. Ensuring ServiceNow modules like IT Service Management...
-
Delhi, Delhi, India RK Management Consultants, Inc. Full timeJob SummaryWe are seeking an experienced Advanced Operations Engineer to join our team at RK Management Consultants, Inc. in $125,000 - $170,000 per year salary range.About the RoleThis position focuses on the integration, monitoring, and support of both ServiceNow and Datadog platforms. As a key member of our operations team, you will be responsible for...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platformsKey Responsibilities:Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.Ensuring ServiceNow modules like IT Service Management...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platforms Key Responsibilities: Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management. Ensuring ServiceNow modules like IT Service...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platformsKey Responsibilities:Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.Ensuring ServiceNow modules like IT Service Management...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platforms Key Responsibilities: Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management. Ensuring ServiceNow modules like IT Service Management...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platformsKey Responsibilities:Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.Ensuring ServiceNow modules like IT Service Management...
-
New Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both ServiceNow and Datadog platformsKey Responsibilities:Providing support and administration for ServiceNow platform operations, including incident management, change management, problem management, and service request management.Ensuring ServiceNow modules like IT Service Management...
-
Delhi, India RK Management Consultants, Inc. Full timeThis role will focus on the integration, monitoring, and support of both Service Now and Datadog platformsKey Responsibilities:Providing support and administration for Service Now platform operations, including incident management, change management, problem management, and service request management.Ensuring Service Now modules like IT Service Management...
-
delhi, India RK Management Consultants, Inc. Full timeOne of my Client’s based in India is looking for a “DevOps Engineer - Lead” to add in their team. I would appreciate if you may check the details below and if interested, please apply now!Job details:Title: DevOps Engineer - LeadLocation: Candidate can work remote across IndiaDuration: 12+ MonthsJOB SUMMARY:The Lead DevOps Engineer works to oversee...
-
delhi, India RK Management Consultants, Inc. Full timeOne of my Client’s based in India is looking for a “DevOps Engineer - Lead” to add in their team. I would appreciate if you may check the details below and if interested, please apply now!Job details:Title: DevOps Engineer - LeadLocation: Candidate can work remote across IndiaDuration: 12+ MonthsJOB SUMMARY:The Lead DevOps Engineer works to oversee...
-
new delhi, India RK Destinations Full timeRole Description This is a full-time on-site role for a Domestic Tour Operator at RK Destinations in New Delhi. As a Domestic Tour Operator, you will be responsible for organizing domestic tours, providing exceptional customer service, managing reservations, and promoting sales to enhance the guest experience. Role and Responsibilities: Experience in Guided...
-
new delhi, India RK Destinations Full timeRole DescriptionThis is a full-time on-site role for a Domestic Tour Operator at RK Destinations in New Delhi. As a Domestic Tour Operator, you will be responsible for organizing domestic tours, providing exceptional customer service, managing reservations, and promoting sales to enhance the guest experience.Role and Responsibilities:Experience in Guided...
-
delhi, India Enterprise Minds, Inc Full timePosition: ServiceNow ArchitectLocation: RemoteJob Type: Full-TimeExperience Level: Senior / ExpertReports To: IT Director / VP of IT Operations / Head of Digital TransformationExperience: 8+ yearsJob Summary:The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as...
-
delhi, India inMorphis Full timeCompany Description inMorphis is an 'outcome focused' Global IT advisory and services organization based in New Delhi. The company partners with customers to enhance organizational value and make them future-ready, serving industries such as Telco, BFSI, IT/ITes, PSU, Pharma, Manufacturing, and Automobile. With a strong focus on transforming enterprise...
-
delhi, India inMorphis Full timeCompany DescriptioninMorphis is an 'outcome focused' Global IT advisory and services organization based in New Delhi. The company partners with customers to enhance organizational value and make them future-ready, serving industries such as Telco, BFSI, IT/ITes, PSU, Pharma, Manufacturing, and Automobile. With a strong focus on transforming enterprise...
-
Webologix Ltd/ INC | ServiceNow | delhi
5 days ago
delhi, India Webologix Ltd INC Full timeJob Position: ServiceNow Architect Job Type: Contract to Hire (C2H) Company: Webologix Location: Remote role – (Candidate comfortable to travel to Noida whenever required) Experience: - 10+ Years Must have: - ServiceNow Architect experienced in CSM/FSM/Order Management/Network Inventory Management Design, configure, and customize ServiceNow modules to...
-
Webologix Ltd/ INC | ServiceNow | delhi
8 hours ago
delhi, India Webologix Ltd INC Full timeJob Position: ServiceNow ArchitectJob Type: Contract to Hire (C2H)Company: WebologixLocation: Noida Hybrid – (Candidate comfortable to travel to Gurgaon whenever required)Experience: - 10+ YearsMust have: - ServiceNow Architect experienced in CSM/FSM/Order Management/Network Inventory ManagementDesign, configure, and customize ServiceNow modules to...
-
delhi, India Resource Informatics Group, Inc Full timeNote: We have 2 openings on ServiceNow which is mentioned below for remote. 1) Role: ServiceNow Discovery Engineer 4 plus years of experience Primary Skills: Knowledge of ServiceNow Discovery and its integration with CMDB. HW/SW asset management in ServiceNow. Responsibilities: Manage and maintain the Configuration Management Database (CMDB) within the...
