(kol) Customer Support Representative

6 days ago


west bengal, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Description:
*Note: We are currently hiring for Fixed term – three months contractual roles.
Job Location: Kolkata (0nly Work from office)
Shifts: Flexible with any shift
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
• Any Graduate (except Law)
• Freshers are eligible
Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work

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