(kol) Customer Support Representative
6 days ago
Job Description:
*Note: We are currently hiring for Fixed term – three months contractual roles.
Job Location: Kolkata (0nly Work from office)
Shifts: Flexible with any shift
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
• Any Graduate (except Law)
• Freshers are eligible
Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work
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