AWS Engineer

About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Cisco UCCE CVP Engineer

Experience : 11-15 years

Education Qualification : Any Degree Graduation

Employment Type : Contract

Immediate - 10 Days

Job Description Senior Job Description Senior Cisco UCCE CVP Engineer P4 Level

Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans

Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications

System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments

Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements

Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization

Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards

Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles

Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies

Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language

Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices

Experience with cloudbased contact center solutions Webex Contact Center Amazon Connect Genesys Cloud etc

Knowledge of DevOps practices and automation tools Ansible Python PowerShell

Experience with multimedia routing outbound campaigns and WFMWFO integrations

ITIL v3 or v4 Foundation certification or equivalent process knowledge

Initiative Demonstrates a strong sense of ownership and accountability for project outcomes

Cisco CVP and VXML Server

Database Integration SQL Oracle etc

CRM Integration Salesforce Dynamics ServiceNow

Monitoring and Reporting Tools CUIC RTMT Prognosis etc

Project management and documentation tools JIRA Confluence SharePoint

Lead installation and configuration activities for Cisco contact center platforms

Customize call flows IVR applications and reporting solutions based on customer requirements

Conduct system testing troubleshooting and performance validation

Deliver operational support and ongoing improvements to maximize system uptime and performance

Manage upgrades patches and migrations with minimal disruption to business operations

Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM

Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans

Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications

System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments

Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements

Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization

Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards

Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles

Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies

Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language

Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices

Cisco CVP and VXML Server

Database Integration SQL Oracle etc

CRM Integration Salesforce Dynamics ServiceNow

Monitoring and Reporting Tools CUIC RTMT Prognosis etc

Project management and documentation tools JIRA Confluence SharePoint

Lead installation and configuration activities for Cisco contact center platforms

Customize call flows IVR applications and reporting solutions based on customer requirements

Conduct system testing troubleshooting and performance validation

Deliver operational support and ongoing improvements to maximize system uptime and performance

Manage upgrades patches and migrations with minimal disruption to business operations

Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM

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