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Associate

1 month ago

Indore, India WNS Full time
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Work closely with the client leadership over regular process updates, review and scoping new engagements.
Leading and coaching the team.
Carving out the growth plan for the team.
Identifying the pain areas within the process and developing action plans for smooth functioning of the process.
Driving 100% SLA on client deliverables throughout teams
Supporting continuous process improvement initiatives to ensure high level of customer satisfaction.
Handle clients operational issues independently, keeping key stake-holders informed of the developments at all times.
Apply Continuous improvement to production processes. Client interaction and co-ordination with various stakeholders Continuous process improvement
Proficient with MS Words, Excel, Power Point & other office applications.
Qualifications
Graduate