Senior VOIP Support Engineer

9 hours ago


India client Full time

=> Practical working experience of minimum 5 years as VOIP Support Role

=> Must - Linux ( hands on experience ), SIP ( hands on experience ), Open Source VOIP Technologies such as Asterisk, FreeSwitch, OpenSips etc.

Requirements:

● Excellent communication skills & Should be able to communicate & write in English

● Strong knowledge of Linux

● Excellent knowledge of VoIP and SIP

● Should have experience in installation & configuration of Products

● Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH,

OpenSIPS, Kamailio

● Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables

● Must have excellent analytical and troubleshooting skills

● Good knowledge of Mysql, Mongo Database

● Experience & knowledge of Database Replication & Heartbeat configuration will be

required.

● Good experience in Client Support.

Job description:

● Need to manage client communication.

● Need to install, configure and maintain the software.

● Collaborate with cross functional teams for issues and provide proper information

for a particular issue.

● Build and configure tools to reduce the occurrence of errors and improve customer

experience

● Perform root cause analysis for errors

● Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL,

MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per

requirement.

● Provide technical assistance in Web Server, Database Server, VoIP Applications, etc

to the internal/external customers.

● Need to provide training to the team.

● Manage High Availability and DB replication

● Need to work and resolve issues in defined SLA to increase customer satisfaction

Package: Up to 15LPA (can stretch a bit if there is right talent)


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