VoIP Systems Engineer with High Availability Expertise

21 hours ago


India TIGI HR Full time

Company Overview: TIGI HR is a leading provider of innovative solutions in the field of VoIP technology.

Salary: ₹14.5 LPA

Job Description:

We are seeking an experienced Sr VOIP Support Engineer to join our team. The successful candidate will be responsible for troubleshooting network and system issues, staying updated on code and feature releases, and collaborating with engineering to identify and address bugs and workarounds for clients.

The role involves working closely with internal teams to maintain processes, knowledge articles, and instructions for both internal and external customers, ensuring smooth operations and excellent customer service.

Key Responsibilities:

  • Manage client communication and provide technical assistance in Web Server, Database Server, VoIP Applications, etc.
  • Install, configure, and maintain software applications as per requirement.
  • Communicate with QA and Dev team for issues and provide proper information for a particular issue.
  • Build and configure tools to reduce the occurrence of errors and improve customer experience.
  • Perform root cause analysis for errors and deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, FreeSWITCH, Opensips, etc) as per requirement.

Requirements:

To be successful in this role, you will need:

  • Excellent communication skills & Should be able to communicate & write in English
  • Strong knowledge of Linux
  • Excellent knowledge of VoIP and SIP
  • Should have experience in installation & configuration of Products
  • Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio
  • Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
  • Must have excellent analytical and troubleshooting skills
  • Good knowledge of Mysql, Mongo Database
  • Experience & knowledge of Database Replication & Heartbeat configuration will be required.
  • Good experience in Client Support.

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