Cloud engineer
1 month ago
Activating Saa S environments which includes provisioning Saa S applications, and system configuration.
Provision of new Saa S customers by creating new databases and configuring application and report servers for Deltek Products.
Work as part of a team, or independently as needed, to deliver server maintenance for Deltek’s Cloud ERP products including platform updates, application configuration changes, and security configurations.
Show accountability in creating process improvement and team training initiatives.
Identify opportunities for process automation.
Collaborate in automation projects and create and maintain automation tools.
Coordinate with a globally distributed Cloud team, and across wider Deltek teams, to help continually drive our application delivery projects to success.
Provision of L3/L4 support to troubleshoot complex application problems, provide software fault diagnosis, and resolve operational issues.
Take ownership of vulnerability management and security audit tasks.
Take responsibility for the management of assigned tasks and internal team projects to completion.
When needed, take on aspects of the responsibilities of a Cloud Release Engineer to assist in application updates and upgrades.
Document systems configurations, technical operational processes, and playbooks.
Adhering to a high standard in security protocol and procedures.
A customer service mindset is key.
Qualifications : Must-have skills/experience: 3 years’ experience in using various programming or scripting languages such as Power Shell and Python or similar well-known languages.
5 years’ experience in using MSSQL, Oracle, or similar database systems.
Experience in creating both simple and complex database queries and creating SQL scripts.
3 years’ experience in supporting any of the following fields: Enterprise customer-facing application, computing platforms, and systems; or Operation, Automation, Dev Ops, Delivery Engineer, Service Reliability Engineer, or similar field.
L3 and L4 application troubleshooting experience with the ability to identify and document the root cause of application issues.
Experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus.
Willing to work on permanent mid or night shift and amenable to changes on schedule depending on business needs.
Nice-to-have skills/ experience: Familiarity with Jenkins for CI/CD pipeline management, Ansible Tower for configuration management, and Terraform for infrastructure as code is a significant bonus for this role.
Experience with enterprise monitoring, management tools, ticketing tools, and log management systems.
Diverse range of technical and operational interests and capabilities, including Linux, Microsoft Server, Internet Information Services (IIS), My SQL, Oracle DBMS, SQL Server, virtualization, monitoring, and automation technologies.
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