Cloud Engineer

4 weeks ago

india Deltek Full time
  • Activating SaaS environments which includes provisioning SaaS applications, and system configuration.
  • Provision of new SaaS customers by creating new databases and configuring application and report servers for Deltek Products.
  • Work as part of a team, or independently as needed, to deliver server maintenance for Deltek’s Cloud ERP products including platform updates, application configuration changes, and security configurations.
  • Show accountability in creating process improvement and team training initiatives.
  • Identify opportunities for process automation. Collaborate in automation projects and create and maintain automation tools.
  • Coordinate with a globally distributed Cloud team, and across wider Deltek teams, to help continually drive our application delivery projects to success.
  • Provision of L3/L4 support to troubleshoot complex application problems, provide software fault diagnosis, and resolve operational issues.
  • Take ownership of vulnerability management and security audit tasks.
  • Take responsibility for the management of assigned tasks and internal team projects to completion.
  • When needed, take on aspects of the responsibilities of a Cloud Release Engineer to assist in application updates and upgrades.
  • Document systems configurations, technical operational processes, and playbooks.
  • Adhering to a high standard in security protocol and procedures.
  • A customer service mindset is key.

Qualifications :

Must-have skills/experience:

  • 3 years’ experience in using various programming or scripting languages such as PowerShell and Python or similar well-known languages.
  • 5 years’ experience in using MSSQL, Oracle, or similar database systems.
  • Experience in creating both simple and complex database queries and creating SQL scripts.
  • 3 years’ experience in supporting any of the following fields:
  • Enterprise customer-facing application, computing platforms, and systems; or Operation, Automation, DevOps, Delivery Engineer, Service Reliability Engineer, or similar field.
  • L3 and L4 application troubleshooting experience with the ability to identify and document the root cause of application issues.
  • Experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus.
  • Willing to work on permanent mid or night shift and amenable to changes on schedule depending on business needs.


Nice-to-have skills/ experience:

  • Familiarity with Jenkins for CI/CD pipeline management, Ansible Tower for configuration management, and Terraform for infrastructure as code is a significant bonus for this role.
  • Experience with enterprise monitoring, management tools, ticketing tools, and log management systems.
  • Diverse range of technical and operational interests and capabilities, including Linux, Microsoft Server, Internet Information Services (IIS), MySQL, Oracle DBMS, SQL Server, virtualization, monitoring, and automation technologies.

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