Service Analyst

5 hours ago


Ahmedabad, India Higher Oak Full time

As a Professional Services Analyst,  you will play a key role in supporting the configuration and delivery of Experience Management (XM) solutions for our customers. You will support customer implementations end-to-end, including requirement gathering, configuration, QA, UAT, and launch, while building trusted relationships with clients and colleagues. Support Quality Assurance (QA), client User Acceptance Testing (UAT), and launch activities to ensure successful deployments. Partner with stakeholders to identify risks, challenges, and opportunities for optimisation. Essential Skills and Experience ~ Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. ~1-2 years of experience with the Medallia platform  ~ Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, SFTP, etc.). ~ Fully professional fluency in English



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