Technical Support Engineer
1 month ago
JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company.We are seeking an experienced Technical Support Engineer to join our team, working closely with the global Support and Engineering teams. Your primary focus will be resolving critical issues and providing the Support team with tools and solutions to ensure JoVE customers receive the highest level of service possible.Responsibilities:Work directly with the Support and Engineering team to Triage and handle critical support issues or bugs.Tackle software debugging and identify code defects for remediation.Provide support to answer inquiries on products.Accept and handle technical requests.Create, curate and maintain knowledge articles.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers and other internal teams through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Performs other specific duties or assignments as directed by Team Manager.Availability to be on call duty.Requirements:3+ years of demonstrable experience in technical customer support.2+ years of experience with web application frameworks such as Symfony, Laravel, React, or similar. GraphQL experience is a plus.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Ability to work with minimal supervision and research using traditional and online resources.Good understanding of KPIs and Metrics.Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally)Embraces the concepts of ITIL and COBIT framework and its related collaboration and issue-tracking tools (e.g., Zendesk, Service Desk)Availability to work Eastern time zone - NY Time (8 AM to 5 PM)Why Join JoVE?A competitive compensation package including unlimited commissions on your salesYou will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us
-
Technical Support Engineer
1 week ago
bangalore, India JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical support engineer
1 month ago
Bangalore, India JoVE Full timeJo VE () is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and...
-
Technical Support Engineer
1 month ago
Bangalore, India JoVE Full timeJoVE () is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
2 weeks ago
bangalore, India JoVE Full timeJoVE ( www.jove.com ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical Support Engineer
1 week ago
bangalore, India Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineer
4 weeks ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
-
Technical Support Engineer
2 weeks ago
bangalore, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical support engineer
1 month ago
Bangalore, India Cropin Full timeJob Summary As a Technical Support Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills. ...
-
Technical Support Engineer
1 month ago
bangalore, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical support engineer
1 month ago
Bangalore, India Scientific Games - India Full timeWe are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both...
-
Technical Support Engineer
4 weeks ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
-
Technical Support Engineer
2 months ago
Bangalore/Remote, IN Talent Nexa Consulting Full timeTechnical Support Engineer (Remote)Preferred Location : India/Bangalore Talent Nexa Consulting is excited to partner with a leading US-based Product Company to find a Technical Support Engineer who excels in delivering top-notch technical support and enjoys tackling complex challenges. If you're passionate about technology and looking to make an impact,...
-
Technical Support Engineer
1 month ago
bangalore, India Cropin Full timeJob Summary As a Technical Support Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills.This...
-
Technical Support Engineer
1 month ago
Bangalore City, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
7 days ago
bangalore, India RingCentral Full timeWe‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...
-
Technical Support Engineer
1 week ago
bangalore, India RingCentral Full timeWe‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...
-
Technical support engineer
2 weeks ago
Bangalore City, India JoVE Full timeJo VE (www. Jove. Com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK,...
-
Technical Support Engineer
2 months ago
bangalore, India ScientiaMobile Full timeDirect hire only: No Recruiters or Recruiting agencies Job Location: Bangalore, India. Outstation candidates need not apply Software Tech Company Seeking Technical Support Engineer ScientiaMobile’s expertise in device detection goes back to the inception of the industry in 2002. Since 2011, we have created many products and solutions for organizations...
-
Technical Support Engineer
1 month ago
Bangalore City, India Cropin Full timeJob Summary As a Technical Support Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills.This...
-
Technical Support Engineer
4 weeks ago
Bangalore City, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding Accel Partners, Waterbridge...
