Food and Beverage Executive
1 day ago
Job descriptionGuest Services Supervisor (Food & Beverage Executive/ Captain)Location:Otoki Restaurant, Colaba, MumbaiOtoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.Job Summary:Otoki Restaurant is seeking a skilled and service-oriented Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently.Key Responsibilities:- Guest Service Excellence:- Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.- Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.- Serve food and beverages professionally and ensure tables are cleared promptly and neatly.- Handle guest complaints or concerns promptly and escalate them to the manager when necessary.- Team Leadership:- Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.- Conduct pre-shift briefings to share daily specials, promotions, and important service notes.- Lead by example, demonstrating professionalism and efficiency in all service aspects.- Operations Management:- Oversee table assignments, reservations, and the smooth flow of service on the floor.- Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.- Serving and Clearance:- Take food and beverage orders accurately and ensure proper service to guests.- Clear tables systematically and assist in resetting for the next guests.- Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.- Sales and Upselling:- Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.- Maintain knowledge of the menu and confidently suggest pairings or add-ons.- Compliance and Standards:- Ensure compliance with health, safety, and hygiene standards at all times.- Regularly inspect the dining area to maintain a clean, organized, and appealing environment.Qualifications:- Proven experience as a Captain or in a similar role within a restaurant.- Hands-on experience with table service, including serving and clearance.- Strong communication, interpersonal, and multitasking skills.- Knowledge of Japanese or Asian cuisine is a plus but not mandatory.Key Traits:- A professional, approachable, and team-oriented demeanor.- Attention to detail and a proactive approach to guest needs.- Ability to work under pressure in a fast-paced environment.- Willingness to work flexible hours, including evenings, weekends, and holidays.What We Offer:- Competitive salary and benefits including Service Charge and Tips.- Opportunities for professional growth within a dynamic team.- A supportive and collaborative work culture.Job Type: Full-timeBenefits:- Food provided- Health insurance- Provident FundSchedule:- Fixed shift- Rotational shiftSupplemental Pay:- Yearly bonusWork Location: In personExpected Start Date: immediate
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