Digital Technology Architect
2 weeks ago
ServiceNow Technical Architect Key Responsibilities: Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with a strong focus on native AI/ML capabilities and workflow data orchestration. Architect and implement AI-powered workflows using ServiceNow’s Now Assist platform, including: Now Assist AI Agents AI Search for contextual, intent-based search experiences Predictive Intelligence for classification, prioritization, and routing Task Intelligence for process optimization Natural Language Understanding (NLU) and Natural Language Query (NLQ) for enhanced self-service Now Assist Skill Kit and Data Kit for building reusable AI logic and structured data extraction Leverage Workflow Data Fabric to unify, virtualize, and model enterprise data for scalable AI/ML workflows and insight-driven automation. Use AI Control Tower to govern, monitor, and optimize performance of all deployed AI models and capabilities. Collaborate with cross-functional business and IT teams to identify intelligent automation opportunities, improve service delivery, and enhance operational efficiency using AI-driven ServiceNow solutions. Define and document ServiceNow architecture standards, reusable patterns, and platform best practices, aligning them with enterprise IT, data, and AI strategies. Provide technical leadership and mentoring to ServiceNow developers, AI engineers, and platform administrators. Lead complex ServiceNow platform upgrades, AI-enablement initiatives, migrations, and integrations with third-party platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI). Ensure compliance with enterprise data governance, security, and AI ethics policies across all intelligent automation solutions. Continuously evaluate and integrate GenAI capabilities, including Now Assist and external LLMs, to enhance user experiences, employee productivity, and decision-making. Stay informed of ServiceNow’s evolving AI/ML roadmap, including new OOTB features and plugins, and provide strategic recommendations to key stakeholders. Required Skills and Qualifications: ~15+ years of overall IT consulting and architecture experience. ~10+ years of hands-on experience with ServiceNow platform architecture, solution design, and enterprise deployments. ~3+ years working with AI/ML technologies within or outside ServiceNow — including predictive analytics, NLP, GenAI, chatbots, and intelligent process automation. ~ In-depth knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, and CSM. ~ Proven hands-on experience with ServiceNow’s native AI tools, including: ~ Now Assist, Virtual Agent, AI Search ~ Predictive Intelligence, Task Intelligence ~ NLU/NLQ, Performance Analytics ~ Workflow Data Fabric ~ AI Control Tower ~ Experience integrating external AI services (e.g., Azure AI, AWS SageMaker, Google Vertex AI) into ServiceNow. ~ Proficient in JavaScript, REST/SOAP APIs, and both client/server-side ServiceNow scripting. ~ Experience with cloud-native architecture, CI/CD pipelines, and DevOps practices for the ServiceNow ecosystem. ~ Strong communication, stakeholder management, and leadership skills, with a consultative mindset. ~ ServiceNow CSA and at least one CIS certification (e.g., ITSM, HRSD, or CSM) required. ~ Bachelor‘s or Master’s degree in Computer Science, Information Systems, or a related field.
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Enterprise Presales Architect
2 weeks ago
Bangalore, India ACL Digital Full timeEnterprise Presales Architect Location: Experience: 8+ Years Reports To: Director, Digital Strategy & Enterprise Architecture Department: Digital Strategy, EA & Presales The Enterprise Presales Architect is a strategic partner to the Sales and Inside Sales teams, responsible for shaping winning enterprise technology solutions, driving sales enablement, and...
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Lead - Digital Technology
5 days ago
bangalore, India Godrej Capital Full timePosition Overview We are seeking an experienced and dynamic Lead - Digital Technology to join our technology team as an end-to-end owner driving digital innovations and strategic technology projects. This role requires a seasoned professional who can bridge business strategy with technical execution while leading cross-functional initiatives that drive...
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Digital Workplace Architect
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bangalore, India Tata Consultancy Services Full timeGreetings from TCS Dear Candidate, TCS is hiring for Digital Workplace Architect / Workplace Architect Skills required: Digital Workplace , Presales, End User Computing, Service Desk Desired Experience Range: 8 to 15 years Preferred/Current Location: Pan India Job Description: Experience in the areas of Infrastructure services and management Should have...
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Enterprise Presales Architect
3 weeks ago
Bangalore, India ACL Digital Full timePosition: Enterprise Presales Architect Location: Bangalore, WFO Experience: 8+ Years Reports To: Director, Digital Strategy & Enterprise Architecture Department: Digital Strategy, EA & Presales Please share your updated profile to sugantha.krishnan@acldigital.com Role Overview The Enterprise Presales Architect is a strategic partner to the Sales and Inside...
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Enterprise Presales Architect
7 days ago
Bangalore, India ACL Digital Full timePosition: Enterprise Presales Architect Location: Bangalore, WFO Experience: 8+ Years Reports To: Director, Digital Strategy & Enterprise Architecture Department: Digital Strategy, EA & Presales Please share your updated profile to sugantha.krishnan@acldigital.com Role Overview The Enterprise Presales Architect is a strategic partner to the Sales and Inside...
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Enterprise Presales Architect
7 days ago
bangalore, India ACL Digital Full timePosition: Enterprise Presales Architect Location: Bangalore, WFO Experience: 8+ Years Reports To: Director, Digital Strategy & Enterprise Architecture Department: Digital Strategy, EA & Presales Please share your updated profile to Role Overview The Enterprise Presales Architect is a strategic partner to the Sales and Inside Sales teams, responsible for...
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Lead Technology Architect
5 days ago
bangalore, India HDFC Bank Full timeThe role of a Technology Architect in HDFC Bank's retail channel team is essential for ensuring that the bank's technology infrastructure effectively supports its retail operations. This position involves a blend of strategic planning, technical expertise, and collaboration with various stakeholders. Here are the key responsibilities associated with this...
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Lead Technology Architect
3 days ago
bangalore, India HDFC Bank Full timeThe role of a Technology Architect in HDFC Bank's retail channel team is essential for ensuring that the bank's technology infrastructure effectively supports its retail operations. This position involves a blend of strategic planning, technical expertise, and collaboration with various stakeholders. Here are the key responsibilities associated with this...
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Enterprise Architect
2 weeks ago
bangalore, India L&T Technology Services Full timePrimary Responsibilities:- Digital Strategy & Roadmap: Define and own the 3-5 year technical strategy and architectural roadmap for the entire Digital Products and Solutions portfolio, ensuring alignment with R&D and business goals.- Architecture Governance: Establish and manage the enterprise architecture practice, including standards, patterns, principles,...
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Enterprise Architect
2 weeks ago
bangalore, India L&T Technology Services Full timePrimary Responsibilities:Digital Strategy & Roadmap: Define and own the 3-5 year technical strategy and architectural roadmap for the entire Digital Products and Solutions portfolio, ensuring alignment with R&D and business goals.Architecture Governance: Establish and manage the enterprise architecture practice, including standards, patterns, principles, and...
