Specialist, Business Continuity
13 hours ago
Role Title: Location Scheduling Specialist I
This is the first of three levels within the Scheduling Specialist job family and requires supervision and mentoring. The main responsibility is to maximize location based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff. Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Group. Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.
Under training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars; Skill and Experience:
~6 months to 1 year of experience required to perform essential job functions.
Additional Experience Qualifier (optional):
Customer service and work scheduling or strongly correlated work experience.
Knowledge of Microsoft Office applications, specifically Excel and outlook with ability to learn new systems Good Communication skills, both oral and written.
Bilingual skills are a plus.
Fluent reading / writing English.
Prefer additional language skills: French, Spanish, German, Portuguese
Other, but 4 Year College Degree/Bachelors preferred. Combination of education and work experience will be considered.
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