Technology Specialist

10 hours ago

India Sharp Brains Full time
Position: IT Support Technician L1 (On-site)

Working Days: 5 Days in a week

Contract duration: Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

India (Remote)

Languages required: English (B2), Chinese(C1)

2-4 years of call taking profile with core Help Desk Skills
•Basic Understanding of the Enterprise IT Infra set up
•3+ years’ experience supporting wide multiple versions of operating system
•Strong writing and documentation skills a must including being able to train other Engineers as and when required.
•Excellent Hardware and software troubleshooting skills
•Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
•Fluent in English and Mandarin, in both oral and written communication
•Good knowledge in Utility software technical knowledge such as Antivirus and others.
Primary contact point for end users via phone/Chat/self-service tickets.
•Experience in Remote support and troubleshooting skills.
•Should be flexible for rotational shifts
•Exposure in practicing ITIL standards for Infrastructure management
A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology
•ITIL V4 Foundation training or certification
•Knowledge and experience using OS like windows, Mac and Linux
•Working knowledge of MS Office (PPT, Excel, Word)
•Certification – ITIL V4, Modern Desktop administrator (MD 103)
End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
•Good Communication skills, follow up skills, Willingness to work in rotational shifts
•Good Communication skills follow up skills, Willingness to work in rotational shifts.
•Remote troubleshooting

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