Vp/head of operations

6 hours ago

Nashik, India Nethority Technologies Pvt. Ltd. Full time

Reports To: CEODepartment: Operations & Delivery for Digital MarketingLocation: NashikCompany: Nethority Technologies Pvt. Ltd.Verticals Managed: Digital Marketing, Web & App, Support, and Ecommerce Brand DeliveryExperience we are looking for: 8+ yearsROLE OBJECTIVETo build, manage, and optimize the entire delivery and operations structure across Nethority’s digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.The VP/Head of Digital Operations is the bridge between strategy (CXO layer) and execution (department heads and project teams).KEY RESPONSIBILITIES1. Delivery & Process ManagementOversee delivery of all active client and in-house e Commerce projects (Web, Digital, Saa S, Support).Create and standardize SOPs, timelines, and checklists across verticals.Ensure projects are delivered on time, within scope, and within budget.Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth teams.Implement daily huddles, weekly sprints, and monthly reviews with team leads.2. Performance & ProfitabilityDrive monthly delivery targets and gross margin optimization for each vertical.Track utilization, project costs, and productivity metrics for all delivery teams.Maintain dashboards with key metrics:Project health indexOn-time delivery %Profit per projectTeam utilization %Client retention / NPS3. People & Team LeadershipDirectly manage 4–5 Department Heads (Digital Marketing, Web Dev, Support, QA).Mentor Project Managers, Delivery Managers, and Analysts.Work with HR to ensure hiring, training, and career growth of all operational roles.Build a culture of accountability, transparency, and structured communication.4. Client Experience & RetentionCollaborate with Sales &

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    2 days ago

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    3 days ago

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    3 days ago

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