Customer Success Partner

4 days ago

Bangalore, India SHC Full time

About SHC (Formerly Smart Health Clubs):

SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for their specific challenges and unparalleled customer support.

We are looking for a  Customer Success Partner to join our team and deliver top-notch support to our clients, ensuring their success with our platform.

Responsibilities

  1. Product Expertise & Tech Support:

• Gain an in-depth understanding of the SHC platform and its features.

• Provide prompt and effective responses to a wide range of technical support queries.

• Assess when a text response is insufficient and proactively schedule calls for issue resolution.

2. Customer Support and Training Excellence:

• Uphold SHC’s high standard of customer support by resolving queries efficiently and maintaining strong client relationships.

• Training clients on the SHC software with a high level of proficiency. 

• Maintain a level of Proactiveness with the ability to go out of your way to ensure that the product always fits well into a clients requirement and not the other way around. 

3. Client Onboarding:

• Independently manage and execute SHC’s onboarding process.

• Abikity to customize SHC's detailed onboarding process to launch a customer with high level project management skills.

• Deliver SHC's high quality training sessions for clients and their other staff members.

• Facilitate the seamless launch of SHC’s white-label web and mobile applications.

4. Process Evolution:

• Monitor and adapt to changing customer patterns.

• Enhance tech support and onboarding processes to meet evolving client needs.

5. Customer Insights & Collaboration:

• Identify customer needs and requirements early in the process.

• Collaborate with the product team to propose enhancements and new features based on client feedback.

6. Documentation & Resources:

• Create and maintain customer-facing resources, including release notes, a knowledge base, and help videos.

Requirements:

• Experience: Minimum 2 years in a SaaS B2B setup, preferably working with US clients. Experience with fitness-related products is a plus.

• Skills:

• Strong problem-solving and communication skills.

• Ability to manage customer expectations and deliver exceptional support.

• Proficient in creating and delivering training materials.

• Collaborative mindset for working with cross-functional teams.

• Tech Savvy: Familiarity with tools like CRM, support ticketing systems, and analytics platforms.

Role Benefits:

• Fully remote position—work from anywhere in India.

• Opportunity to work with global clients in a dynamic and innovative environment.

• Flexible and collaborative work culture.

If you are passionate about customer success and thrive in a fast-paced, technology-driven environment, we’d love to hear from you

To Apply:

Send your resume and a brief cover letter explaining why you’re the ideal fit for this role to

  • Customer Success Partner

    1 week ago

    Bangalore, India SHC Full time

    The Opportunity: SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs. We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success...

  • Customer Success Partner

    1 week ago

    Bangalore Urban, India SHC Full time

    The Opportunity: SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs. We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success Team....

  • Customer Success Partner

    1 week ago

    Bangalore Urban, India SHC Full time

    The Opportunity:SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs.We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success Team. Our...

  • SHC | Customer Success Partner | bangalore

    1 week ago

    bangalore, India SHC Full time

    The Opportunity: SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs. We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success Team....

  • SHC | Customer Success Partner | bangalore

    2 days ago

    bangalore, India SHC Full time

    About SHC (Formerly Smart Health Clubs):SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for their...

  • SHC | Customer Success Partner | bangalore

    2 days ago

    bangalore, India SHC Full time

    About SHC (Formerly Smart Health Clubs): SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for...

  • SHC | Customer Success Partner | bangalore

    5 days ago

    bangalore, India SHC Full time

    About SHC (Formerly Smart Health Clubs):SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for their...

  • Customer Success Lead

    2 weeks ago

    bangalore, India Cropin Full time

    About the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...

  • Customer Success Manager

    3 weeks ago

    bangalore, India ToolJet Full time

    About the companyToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India.We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures.Job Responsibilities:- You will be expected to take...

  • Customer success manager

    1 month ago

    Bangalore, India ToolJet Full time

    About the company Tool Jet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India.  We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures. Job Responsibilities: You will be...

  • Customer Success Manager

    1 month ago

    Bangalore, India ToolJet Full time

    About the company ToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India.  We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures. Job Responsibilities: You will be...

  • Customer Success Manager

    3 weeks ago

    bangalore, India ToolJet Full time

    About the companyToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India.We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures.Job Responsibilities:You will be expected to take...

  • Customer success lead

    2 weeks ago

    Bangalore, India Cropin Full time

    About the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...

  • Customer Success Manager

    1 month ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Lead

    2 weeks ago

    bangalore, India Cropin Full time

    About the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...

  • Lead - People Success Partner

    1 month ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role - Lead - People Success PartnerExperience- 6-8 Years.Location- Bangalore.About MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been...

  • Customer success lead

    5 days ago

    Bangalore, India Nymble Full time

    Nymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...

  • Head - Customer Success

    1 month ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all....

  • Head - Customer Success

    1 month ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...

  • Customer Success Manager

    1 month ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...