Salesforce CX Business Analyst
2 weeks ago
Job Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge.Required Skills & Expertise- 2–4 years of Business Analyst experience; 2+ years in Salesforce.- Strong knowledge of Service Cloud, Experience Cloud, CTI/Omnichannel.- Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting.- Exposure to CX tools like Gainsight, Chatbots, or Agentforce.- Familiarity with Agile tools (Jira, Confluence, Slack).- Excellent communication & stakeholder management skills.Key Responsibilities- Gather, analyze, and document CX and Salesforce business requirements.- Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations).- Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows.- Build reports & dashboards to track KPIs, customer engagement, and system adoption.- Support change management, training, and governance across Salesforce solutions.Certifications (Preferred)- Salesforce Certified Administrator (Mandatory)- Salesforce Business Analyst (Preferred)- Salesforce Service Cloud Consultant (Preferred)
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Salesforce CX Business Analyst
3 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This...
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Salesforce CX Business Analyst
4 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes....
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Salesforce CX Business Analyst
4 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This...
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Salesforce CX Business Analyst
4 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This...
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Salesforce CX Business Analyst
4 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time)Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This...
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Salesforce CX Business Analyst
4 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time) Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes....
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Salesforce CX Business Analyst
2 weeks ago
Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time) Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes....
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Jaipur, India Closeloop Technologies Full timeJob Title: Salesforce CX Business Analyst (2–4 Years | Remote | Contract/Full-Time) Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes....
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Salesforce Business Analyst
4 weeks ago
Jaipur, India Softshala Technologies Full timeJob Description: Salesforce Business Analyst Experience: 45 YearsLocation: Remote Employment Type: Contract About the Role We are seeking a skilled Salesforce Business Analyst with 4–5 years of professional experience, including strong expertise in gathering business requirements and translating them into Salesforce solutions. The candidate should have a...
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Salesforce Business Analyst
2 days ago
Jaipur, Rajasthan, India ValueOptim Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSalesforce Business AnalystExperience Level: 3–6 yearsStaffing Type: Full-Time or Contract (Remote/Hybrid)Job Description: Join our India-based Salesforce team to serve as a liaison between Indian and global business units. You will lead requirement workshops, define functional specs, and collaborate with global teams.Responsibilities:Gather business...
