American Express | Account Protection Specialist
1 month ago
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Answer inbound calls from Card members and set up/action fraud cases on calls
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment limit
- Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
Minimum Qualifications
- Graduates/Postgraduates
- Excellent communication
- Minimum 1 year experience in contact center domain either in customer service or collections
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
- Ability to work in a 24/7 rotational environment
- Ability to work in a hybrid environment
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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