Teleperformance | Digital Transformation Manager | mumbai
3 weeks ago
Please send across your resume to " ".
Work Location: Mumbai
Yrs of Exp: 10+yrs
Key Responsibilities
1. Solution Design and Architecture
- Develop comprehensive technical solutions incorporating RPA technologies like Power Automate, UiPath, Automation Anywhere, BluePrism etc; BPM like Salesforce, ServiceNow, Camunda etc; AI led technologies like OCR & ICR, Generative AI, Conversational AI; Cloud and Telephony technologies like Genesys, Amazon Connect, Twilio etc
- Create detailed solution architecture, focusing scalability, performance, and security
- Ensure alignment of technical solutions with business objectives and IT strategies
2. Technology Enhancement and self learning
Serve as the subject matter expert for RPA, BPM, AI, Cloud and Telephony technologies
Stay current with emerging trends and innovation in relevant technologies
Provide guidance and mentorship to development teams on best practices
3. Stakeholder Management
Collaborate with business stakeholders to understand requirements and translate them into technical solutions
Present complex technical concepts to both technical and non-technical audiences
Work closely with project managers, developers, and quality assurance teams throughout the project lifecycle
4. Process Optimization
- Analyze existing business processes to identify automation opportunities
- Design efficient workflows that leverage RPA, AI, and BPM technologies
- Optimize call center operations through innovative Cloud and Telephony solutions
5. Integration and Implementation
Oversee the integration of RPA, AI, BPM, and Cloud Telephony solutions with existing systems
Develop proof-of-concepts and prototypes to validate solution designs
Ensure smooth implementation and deployment of solutions across the organization
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in IT solution architecture, with at least 5 years focused on RPA, BPM, and/or Cloud Telephony
Proven experience in designing and implementing large-scale RPA solutions (e.g., UiPath, Blue Prism, Automation Anywhere)
Strong knowledge of BPM principles and experience with BPM tools (e.g., Pega, Appian, IBM BPM)
Extensive experience with Cloud Telephony platforms and Contact Center as a Service (CCaaS) solutions
Excellent understanding of cloud technologies (AWS, Azure, or Google Cloud Platform)
Strong analytical and problem-solving skills
Exceptional communication and presentation skills
Experience in Agile/Scrum methodologies
Key Competencies
Strategic thinking and ability to see the big picture
Strong leadership and team collaboration skills
Adaptability and willingness to learn new technologies
Attention to detail and commitment to quality
Customer-focused mindset
Ability to work under pressure and meet deadlines
This challenging role offers the opportunity to work at the forefront of technology, driving digital transformation and process excellence across the organization.
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