Property manager

Job Title: Associate Customer Experience Manager (ACEM)Location: MangaloreLanguage: Kannada or Tulu fluency is a mustOffered Package: Up to 7 LPAAbout the Company: Zolo Stays, Bangalore:Zolo is India’s leading co-living and managed accommodation platform, trusted by 65,000+ residents across 10+ cities. With a mission to redefine living spaces, Zolo provides hassle-free, tech-enabled, and community-driven housing solutions for students and working professionals.Over the last decade, Zolo has built a reputation for comfort, convenience, and a vibrantcommunity experience.About the Vertical: Elevate:It is a specialized business unit designed to offer premium and well-managed hostel and accommodation services for students and young professionals. Elevate focuses on creating a safe, structured, and engaging living environment that combines discipline with comfort—ensuring a balance between academics, career growth, and vibrant community life.Role Overview:We are currently seeking an ACEM to join our team. The candidate will play a crucial role in ensuring the smooth functioning of our operations by maintaining compliance with performance metrics and processes, supporting stakeholder management activities (if applicable), and assisting in driving initiatives and projects to achieve organizational objectives. The ideal candidate will be detail-oriented, organized, and capable of multitasking in a fast-paced environment.Key Responsibilities:Business and Ops Performance Metrics and Process Compliance: Monitor and maintain compliance with business and operations performance metrics and processes to ensure efficiency and quality standards are met.Stakeholder Management (if applicable): Develop and maintain positive relationships with stakeholders, including customers, suppliers, and internal teams, to facilitate effective communication and collaboration.Initiative Support and Project Execution: Assist in driving initiatives and projects to improve operational efficiency, customer satisfaction, and overall business performance. This may include gathering data, conducting research, and providing support for project implementation.Key Performance Indicators (KPIs):Operations Hygiene and Process Compliance: Ensure 100% compliance with operational hygiene and processes to uphold quality standards and regulatory requirements.Customer Satisfaction Score: Maintain a customer satisfaction score of 4 or higher by providing excellent service and addressing customer needs and concerns promptly.Community Engagement: Actively participate in community events to enhance the organization's visibility and reputation within the community.Hostel Audit Score: Ensure that hostel facilities achieve an audit score of over 90% by maintaining cleanliness, safety, and functionality standards.Eligibility & Skills Required:Graduate in Business Administration, Operations Management, Hospitality, or equivalent.Minimum 3 years in operations (preferably hostel, facility, or hospitality management).Strong leadership & people managementGood communication skills in English and either Kannada/Tulu.Basic understanding of customer handling and operations.Proactive, team-oriented attitude.MS Office & reporting proficiencyProcess adherence & audit disciplineWhy Join Us:Growth Mindset: Work in a company that continuously raises the bar and fosters innovation.Entrepreneurial Thinking: Take ownership of projects and directly contribute to organizational success.Leadership & Mentorship: Develop leadership skills while mentoring junior team members.Co-living Industry Expertise: Gain valuable insights into the fast-growing co-living industry.Cross-functional Collaboration: Work with diverse teams and departments, expanding your professional network.Agile Work Environment: Adapt and thrive in a fast-paced, dynamic workplace.Process Optimization: Learn best practices in streamlining operations and enhancing efficiency.Data-driven Decision Making: Build skills in analyzing and interpreting data for strategic initiatives.