Property Manager

Job Title: Associate Customer Experience Manager (ACEM)Location: MangaloreOffered Package: Up to 7 LPAAbout the Company: ZoloStays, Bangalore: Zolo is India’s leading co-living and managed accommodation platform, trusted by 65,000+ residents across 10+ cities. Our mission is simple yet powerful: to redefine urban living by making it hassle-free, tech-enabled, and community-driven for students and young professionals. Over the last decade, Zolo has built a strong reputation for comfort, operational excellence, and vibrant community living—and we’re just getting started.About the Vertical: Elevate: Elevate is Zolo’s premium accommodation vertical, designed for students and young professionals who value structure, safety, and quality living.Here, we go beyond just managing hostels—we create environments that support academic focus, personal growth, and a strong sense of community, while maintaining high standards of discipline and comfort.Role Overview:As an Associate Customer Experience Manager (ACEM), you will be at the heart of our on-ground operations and resident experience. This role offers a unique opportunity to own operations at a micro-market level, ensure high service standards, and actively contribute to improving how our residents live every day.You will work closely with internal teams, vendors, and residents to ensure processes run smoothly, metrics are met, and initiatives are executed effectively. This role is ideal for someone who enjoys problem-solving, ownership, and visible impact in a fast-growing organization.Key Responsibilities:Ensure consistent adherence to operational processes, hygiene standards, and performance metrics across the propertyAct as a key point of coordination between residents, vendors, and internal teams to ensure smooth day-to-day operationsSupport and execute initiatives aimed at improving operational efficiency, customer satisfaction, and service qualityTrack data, prepare reports, and support audits to maintain high compliance and quality benchmarksBe actively involved in community engagement activities to strengthen resident relationships and overall experienceKey Performance Indicators (KPIs):100% compliance with operational processes, audits, and hygiene standardsCustomer Satisfaction Score of 4+, driven by proactive issue resolution and service excellenceHostel audit scores above 90%, ensuring safety, cleanliness, and functionalityActive participation in community initiatives that enhance resident engagement and brand perceptionEligibility & Skills Required:Graduate in Business Administration, Operations, Hospitality, or a related field3+ years of experience in operations (hostel, facilities, or hospitality preferred)Strong people management and on-ground leadership skillsClear communication skills in English and Kannada/TuluHands-on, proactive attitude with the ability to manage multiple prioritiesComfortable with MS Office, reporting, and process auditsCustomer-first mindset with strong operational disciplineWhy Join Us:End-to-End Ownership: Manage operations with real responsibility and visible impactCareer Growth: Build a strong foundation for future leadership roles in operations and customer experienceIndustry Exposure: Gain hands-on experience in India’s fast-growing co-living and managed accommodation sectorSkill Development: Strengthen capabilities in operations excellence, audits, data-driven decision-making, and stakeholder managementLeadership Development: Learn to lead teams, manage vendors, and mentor junior staffDynamic Work Environment: Work in a fast-paced, entrepreneurial setup that values initiative and problem-solving