Work Management Analysis Lead
3 days ago
Departmen t : Information Technology – Institutional Business
Experience :10+ years in IT with significant exposure to institutional trading platforms
The Institutional Business IT Applications Head will lead the technology function supporting key institutional trading and business applications such as Flex, Greek, Omnesys, TCS, and other front-to-back systems. The role entails overseeing Level 3 (L3) support, managing Level 1 (L1) and Level 2 (L2) support teams, ensuring uptime and performance of critical platforms, and facilitating regulatory and exchange-related approvals. The incumbent will collaborate closely with business, operations, and external vendors to align technology solutions with institutional business goals. This role will also have full ownership of Beginning-of-Day (BOD) and End-of-Day (EOD) application readiness and completion.
Oversee application lifecycle and support for Flex, Greek, Omnesys, TCS, and other institutional systems.
Ensure optimal performance, scalability, and stability of platforms in alignment with business requirements.
Lead L3 support for critical incident handling and root cause analysis.
Supervise and mentor L1 and L2 support teams, ensuring efficient day-to-day operational support.
Liaise with trading desks, compliance, and operations to translate business needs into technology solutions.
Manage exchange-related integrations, certifications, and regulatory approvals (e.g., Build and manage a high-performing application support and development team.
Define team KPIs, provide performance feedback, and guide professional development.
Drive key IT projects, migrations, or deployments relevant to institutional business.
Implement change management processes and ensure minimal disruption to production systems.
Handson experience on Algo Trading.
Qualifications & Experience:
~ Bachelor’s or Master’s in Computer Science, Information Technology, or related field.
~10+ years of experience in IT roles, with at least 4 years in a leadership capacity.
~ Strong understanding of institutional trading platforms like Flex, Greek, Omnesys, and TCS.
~ Proven experience managing multi-tier support teams (L1, L2, L3).
~ Experience handling exchange approval processes and compliance in the capital markets domain.
~ Deep understanding of financial markets and institutional trading workflows
Incident, problem, and change management (ITIL certification is a plus)
Strong analytical, communication, and vendor management skills
Familiarity with FIX protocol, APIs, and order management systems
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