Windows and office specialist
2 weeks ago
Experience: 8-10 Years
Job Description:
We are looking for an experienced Windows OS & Office Applications Specialist to manage and support enterprise-level Windows and Office environments. The ideal candidate should have strong expertise in Windows OS, Office applications, scripting, and infrastructure management.
Roles & Responsibilities:
- Technical Expertise: Provide deep technical knowledge of Windows OS and Microsoft Office applications.
- Scripting & Feature Changes: Develop and implement technical scripts for automation and feature enhancements.
- Change Management: Manage and execute all Windows and Office-related changes, ensuring minimal disruption.
- Channel Management: Oversee update channels and deployment strategies for Windows and Office updates.
- Third-Line Support: Provide advanced troubleshooting and problem-solving support for complex issues.
- Infrastructure Management: Resolve infrastructure and client-related issues, ensuring system stability.
- Connected Configuration: Optimize delivery configuration for seamless updates and connectivity.
- EOSL Management: Handle end-of-service-life (EOSL) concerns, managing platform transitions and upgrades.
- Technical Support: Offer expert-level support for infrastructure and client-related issues.
Required Skills:
- In-depth knowledge of Windows OS and Microsoft Office applications.
- Strong expertise in technical scripting (Power Shell, Batch, etc.).
- Experience in change management and deployment strategies.
- Familiarity with update channels, Windows Servicing, and Feature Updates.
- Hands-on experience in third-line support and complex troubleshooting.
- Understanding of infrastructure management and client issue resolution.
- Knowledge of Windows Delivery Optimization and Connected Configuration.
- Ability to manage EOSL transitions and platform lifecycle changes.
Preferred Skills:
- Experience with Windows Autopilot, Intune, or SCCM.
- Knowledge of Active Directory, Group Policy, and Azure AD.
- Familiarity with virtualization technologies (Hyper-V, VMware).
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