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Windows and Office Specialist
4 weeks ago
Job Title: Windows OS & Office Applications Specialist
Experience: 8-10 Years
Job Description:
We are seeking a seasoned Windows OS & Office Applications Specialist to oversee and support large-scale Windows and Office environments . The ideal candidate should possess in-depth expertise in Windows OS, Microsoft Office applications, scripting, and infrastructure management .
Roles & Responsibilities:
- Technical Expertise: Provide authoritative technical knowledge of Windows OS and Microsoft Office applications .
- Scripting & Feature Changes: Develop and implement technical scripts for automation and feature enhancements, ensuring seamless integration.
- Change Management: Manage and execute all Windows and Office-related changes , minimizing disruption and downtime.
- Channel Management: Oversee update channels and deployment strategies for Windows and Office updates, ensuring efficient rollouts.
- Third-Line Support: Provide advanced troubleshooting and problem-solving support for complex issues, delivering expert-level assistance.
- Infrastructure Management: Resolve infrastructure and client-related issues , maintaining system stability and performance.
- Connected Configuration: Optimize delivery configuration for seamless updates and connectivity, streamlining operations.
- EOSL Management: Handle end-of-service-life (EOSL) concerns , managing platform transitions and upgrades, ensuring business continuity.
- Technical Support: Offer expert-level support for infrastructure and client-related issues, providing comprehensive solutions.
Required Skills:
- In-depth knowledge of Windows OS and Microsoft Office applications .
- Strong expertise in technical scripting (PowerShell, Batch, etc.) , with hands-on experience in script development and implementation.
- Experience in change management and deployment strategies , with a focus on efficient rollout and minimal disruption.
- Familiarity with update channels, Windows Servicing, and Feature Updates , including knowledge of Windows Delivery Optimization and Connected Configuration.
- Hands-on experience in third-line support and complex troubleshooting, with a strong understanding of infrastructure management and client issue resolution.
- Understanding of Windows Delivery Optimization and Connected Configuration , with the ability to manage EOSL transitions and platform lifecycle changes.
Preferred Skills:
- Experience with Windows Autopilot, Intune, or SCCM , with a strong understanding of Active Directory, Group Policy, and Azure AD.
- Familiarity with virtualization technologies (Hyper-V, VMware) , with knowledge of cloud computing and IT service management principles.
