CHIEF OF STAFF
7 days ago
Position: Chief of Staff – Group OperationsLocation: Remote (India)Work Hours: Must overlap with Australian time (AEST)Employment Type: Full-TimeAbout us -We are a fast-growing Australian group operating across car rentals, insurance/claims processing, automotive repairs, and fleet management.We are now hiring a highly capable, intelligent, and experienced Chief of Staff – Group Operations to work directly with the Business Owner and manage all daily operations across multiple companies.This is a high-responsibility, leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.ABOUT THE ROLE -As the Chief of Staff – Group Operations, you are responsible for:- Running operational activities across all businesses- Leading teams (rentals, claims, workshop, admin)- Managing staff performance & KPIs- Overseeing claims, fleet operations, and workshop work- Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs- Handling escalations, negotiations, and daily challenges- Implementing systems, processes, and SOPs- Providing daily and weekly reporting directly to the owner- Ensuring operational efficiency, discipline, and accountabilityThis is a role for someone who can think like an operator, act like a manager, and manage the business like a second owner.KEY RESPONSIBILITIES -Operations & Business Oversight- Manage day-to-day operations for rentals, claims, repairs, and workshop activities- Ensure timely customer service, booking fulfilment, and fleet utilisation- Oversee claims handling and insurer communication- Monitor and review workshop jobs, parts, and repair qualityLeadership & Team Management- Lead internal teams in India & Australia- Monitor KPIs, task completion, and staff discipline- Resolve staffing issues, performance gaps, and operational bottlenecksFinancial & Reporting- Review daily performance numbers, pending claims, bookings and expenses- Approve invoices, workshop bills, and supplier payments- Prepare and submit reports directly to the business ownerProcess Improvement- Build and implement SOPs across rentals, claims, workshop- Improve efficiencies and reduce operational costs- Introduce new systems, tools, and workflow automationStrategic Support- Attend management meetings- Act as the bridge between the owner and teams- Take responsibility for sensitive and confidential matters-REQUIREMENTSExperience- 5+ years in operations management- Automotive, fleet, insurance, logistics, or service industry experience preferred- Must have managed teams of 10+ people- Experience in a fast-paced environmentSkills- Exceptional English (written & spoken)- Strong leadership and decision-making- Excellent organisational and problem-solving skills- Ability to run multiple business units at once- Financial understanding (KPIs, budgets, expenses)- Ability to work under pressure and meet deadlines- Tech-savvy and comfortable with digital workflowPersonal Qualities- Highly responsible & mature- Loyal and trustworthy- Proactive and self-driven- Ownership mindset- Ability to act independentlyHOW TO APPLY -Please submit your resume along with a short cover letter explaining:- Your operational experience.- Your leadership background.- Why you are the ideal candidate for a multi-business operations role.-Email all the details to
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