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Post-trade application support

3 weeks ago

Mumbai, Maharashtra, India Smart IMS Inc. Full time
Post-Trade Application Support
Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.
We are currently looking for a Post-Trade Application Support to support and maintain the production environment for Post Trade applications.
Responsibilities:
- Deliver 1st and 2nd line support for Post Trade applications for Asia markets and practices.
- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.
- Carry out post incident review with development and infrastructure teams.
Requirements:
- Relevant experience in production support in a financial service environment.
- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.
- Familiar with ITIL incident change management environment.
- Open to shift coverage for early and late APACE coverage with on call support (no night shift required)
Additional Information:
- Location: Bandra Kurla Complex, Mumbai
- Working hours: Monday to Friday, 9 am to 6 pm
- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.
- 12-month renewable contract with 2 months' notice period.