Senior System Administrator

1 day ago

Bangalore, India Ferguson GCC Full time

About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Duties and Responsibilities:

  • Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
  • Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
  • Support device security compliance, encryption, and access controls.
  • Monitor and respond to support tickets, documenting issues and resolutions accurately.
  • Manage user accounts, groups, and permissions through Active Directory and Office 365.
  • Troubleshoot device connectivity, software, and hardware issues.
  • Maintain inventory records for hardware and software assets.
  • Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
  • Assist with system backups and routine maintenance schedules.

Qualifications and Requirements:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
  • Solid understanding of Windows and macOS environments.
  • Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
  • Basic knowledge of networking (Wi-Fi, VPN, DNS, DHCP).
  • Understanding of security best practices for end-user devices.
  • Excellent problem-solving and communication skills.
  • Willingness to learn new tools and adapt to evolving technologies.

Preferred (Not Required):

  • Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
  • Exposure to scripting (PowerShell, Bash) for automation tasks.
  • Familiarity with ITIL practices or Help Desk workflows.

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