VP, Project Management

6 days ago

Mumbai, India Expenzing Full time
Urgent Requirement For VP - Product Implementation
About the Role:
We are looking for a Head of Product Implementations to lead the successful deployment of our spend management SaaS platform across enterprise customers. This is a leadership role that blends project delivery , client engagement , product configuration , and revenue assurance .
You will be responsible for ensuring clients go live on time, within scope, and with high satisfaction — unlocking the business value of our solution right from the start.
Key Responsibilities # ; Project & Delivery Management
Own the end-to-end implementation process for enterprise customers.
Define and standardize implementation methodology, playbooks, and timelines.
Plan and manage project resources, risks, and escalations.
# ; Product Configuration & Enablement
Translate customer needs into product configuration, workflows, and user roles.
Guide clients through system setup, integrations, and UAT.
Work closely with product and engineering on customization or roadmap alignment.
# ; Client Management
Act as the primary point of contact during implementation.
Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).
Drive adoption and prepare the customer for post-go-live success.
# ; Revenue Assurance
Ensure timely and milestone-based revenue recognition.
Work with sales and finance teams to align contracts with delivery plans.
Track project profitability, scope creep, and effort allocation.
# ; Team Leadership & Process Improvement
Build and lead a team of implementation managers or specialists.
Establish metrics for project success, client satisfaction, and onboarding efficiency.
Continuously improve internal processes and implementation tools/templates.

Key Skills & Experience
Experience 8–12 years in SaaS/enterprise software implementations; at least 3 in a leadership role
Project Management
Strong skills in managing large, multi-stakeholder projects (PMP/Prince2 a plus)
Client Engagement
Ability to manage enterprise clients, handle C-level interactions, and drive outcomes
Domain Knowledge
Understanding of finance processes (spend, AP, procurement) is a strong advantage
Product Orientation
Able to configure products, interpret use cases, and work with product teams on gaps
Communication
Clear, confident communicator — verbal, written, and presentation
Revenue Awareness
Experience working with revenue milestones, billing triggers, and financial planning

KPIs
Minimised Average implementation duration
Maximised % implementations delivered on time/on budget
Max Client satisfaction (CSAT/NPS) at go-live
Quick Time to first value (TTFV) or go-live
Revenue recognition vs plan
Team utilization & productivity

Why This Role is Important
Your SaaS product’s success depends not just on features — but on how quickly and effectively it becomes operational for clients. The Head of Product Implementations ensures that onboarding is not a bottleneck, but a competitive advantage.

Reporting To:
~ COO

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